Voces del cambio: líderes de la nueva experiencia de clientes
Xtendo Group BPOBienvenidos a ´Voces del cambio: líderes de la nueva experiencia de clientes', un espacio donde exploramos cómo la tecnología está revolucionando el customer experience, mejorando la satisfacción y retención de clientes. Nos sumergimos en conversaciones con líderes empresariales para descubrir las últimas tendencias en la profesionalización de Agentes y Operadores de contact center. Acompáñanos a ... more
| Publishes | Monthly | Episodes | 18 | Founded | a year ago |
|---|---|---|---|---|---|
| Language |  Spanish | Number of Listeners | Category | Technology |
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Latest Episodes
En este episodio de Voces del Cambio, conversamos con Diego Presa, Director General de TRC, sobre su trayectoria desde Vodafone hasta liderar una consultora tecnológica. Hablamos del impacto de la inteligencia artificial en la experiencia del cliente... more
En este episodio de Voces del Cambio, Juan Luis Pascual, B2B Director en Bit2ME, comparte su experiencia en la integración de blockchain y criptomonedas para transformar la experiencia de pago en el mundo digital. Hablamos sobre cómo Bit2ME está util... more
En este episodio de Voces del Cambio, Petar Popov, Chief Commercial Officer en Aplázame, comparte su visión sobre cómo la tecnología está transformando el sector de los pagos flexibles y financieros. Desde la implementación de inteligencia artificial... more
En este episodio de Voces del Cambio, Pablo Sierra, Sea Logistics Customer Care Manager en Kuehne + Nagel, nos cuenta su experiencia en la adaptación al cambio dentro de la logística global. Desde su carrera que comenzó en derecho hasta su evolución ... more
En este episodio de Voces del Cambio, Emma Carbón, Head of Outsourcing and Vendor Management en Glovo, comparte su experiencia en la gestión de la atención al cliente y la administración de proveedores en una empresa de rápido crecimiento. Emma habla... more
En este episodio de Voces del Cambio, Diego Luyten, Head of CEO Office en ING España y Portugal, comparte su experiencia en la transformación del sector bancario y cómo ING ha logrado posicionarse como líder en la experiencia del cliente. Diego expli... more
En este episodio de Voces del Cambio, Michele Moscatelli, Director de Operaciones en Cash Converters, comparte su experiencia en la gestión de la venta de segunda mano y cómo la tecnología ha transformado este proceso. Michele nos explica cómo su mod... more
En este episodio de Voces del Cambio, Andrea Barbero, Marketing Associate en BlaBlaCar, comparte cómo la tecnología y la inteligencia artificial están transformando la movilidad colaborativa. Hablamos sobre cómo BlaBlaCar optimiza la experiencia del ... more
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Apple Podcasts | #139 |  Colombia/Technology |
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| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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this podcast launched a year ago and published 18 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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