Cincom Contact Center Insights
Randy SaundersBest Practices in Customer Service. Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.
| Publishes | Infrequently | Episodes | 12 | Founded | 19 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
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Latest Episodes
Guest: Pete Blackshaw, VP of Strategic Services, Nielsen Online
Pete Blackshaw is Executive VP of Strategic Services, Nielsen Online, interactive marketing expert and author of the just-released book, “Satisfied Customers Tell Three Friends, Angry ... more
Guest: Bob Furniss - speaker, author and highly regarded consultant.
Bob Furniss is part of an elite group of independent consultants who is certified by the ICMI - International Customer Management Institute, he is a member of the National Speaker... more
Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions
Today Trent Fulcher spoke at Vanguard’s contact centre conference in Rome. In this episode we talk to Trent about a few of the topics he covered at the conference.
Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems
While almost everyone can use a telephone, not everyone is cut out to work successfully in a Call Center Environment.
Research demonstrates that 65% to 75% of the costs asso... more
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Apple Podcasts | #83 |  United Arab Emirates/Business/Management |
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Cincom Contact Center Insights launched 19 years ago and published 12 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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