CX Roundtable
Sarah CaminitiCX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces:
How do you transform customer support from a ... more
| Publishes | Twice monthly | Episodes | 6 | Founded | 3 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusinessTechnology | |||
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What does the next decade of contact centers look like?
In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke Jamieson — to break down the ... more
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If the culture is bad, it’s on you.
If the product isn’t good, it’s on you.
— Pat Osorio, Co-Founder, Birdie AI
What does it really take to build a company that puts customers at the center — not just in words, but in every decisio... more
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Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts?
In this episode of CX Roundtable, host Sarah Caminiti sits dow... more
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The help desk has always been the backbone of customer experience — but in an age of AI, automation, and rapidly scaling SaaS, what will it look like five years from now?
In this episode of CX Roundtable, host Sarah Caminiti sits dow... more
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Apple Podcasts | #169 |  France/Business/Careers |
Apple Podcasts | #85 |  South Africa/Business/Careers |
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Frequently Asked Questions About CX Roundtable
What is CX Roundtable about and what kind of topics does it cover?
Focused on the future of customer experience, this podcast features insightful discussions among industry leaders, product innovators, and business process outsourcing (BPO) executives. The conversations revolve around critical topics such as transforming customer support from a cost center into a growth engine, the influence of AI on customer service roles, and the strategic significance of ethical BPO partnerships. With a mix of real-world case studies and practical strategies, the episodes are designed to address the challenges faced by CX teams, making it a valuable resource for professionals aiming to enhance customer loyalty and operational effectiveness in the face of evolving market demands.
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How many listeners does CX Roundtable get?
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What are the audience demographics for CX Roundtable?
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How many episodes of CX Roundtable are there?
CX Roundtable launched 3 months ago and published 6 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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