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Artwork for The CXChronicles Podcast

The CXChronicles Podcast

Adrian Brady-Cesana
Customer Experience
Customer Success
Customer Contact Week
Artificial Intelligence
Sanas
American Dental Association
AI Technology
Generative AI
Employee Engagement
Sales
Customer Retention
Quarterly Business Reviews
Customer Onboarding
Ascendr
Partner Experience
Voice Of Customer
Clinical Assessments
Employee Experience
Coors Spirit Co.
Palo Alto

🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon!

The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.Globally companies collectively lose $3.7... more

PublishesWeeklyEpisodes263Founded8 years ago
Number of ListenersCategories
BusinessEntrepreneurshipManagement

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Artwork for The CXChronicles Podcast

Latest Episodes

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications to talk through CX's role in the insurance industry. 

Smart Communications is the trusted... more

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #275, we welcomed Sagi Reuven, Chief Revenue Officer at Deepdub based in Tel Aviv, Israel. 

Deepdub is the enterprise voice infrastructure powering AI in production. Deepdub built th... more

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. 

SuccessKPI is an on-demand insight and action platform that removes the obstacles th... more

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. 

Enterpret provides custom AI to transform how you understand customers – from feedback chaos int... more

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Recent Guests

Sagi Reuven
Chief Revenue Officer at Deepdub
Deepdub
Episode: The Voice Layer For AI In The Real World | Sagi Reuven
Dave Rennyson
President and CEO of SuccessKPI
SuccessKPI
Episode: Building All-in-One Customer Insight & Action Platform | Dave Rennyson
Varun Sharma
Co-Founder and CEO of Interpret
Interpret
Episode: AI Powered Customer Intelligence To Grow Your Business | Varun Sharma
Matt Rubright
Chief Customer Officer at Jamdev
Jamdev
Episode: One Click Bug Reports Devs Love | Matt Rubright
Marcus Smith
CEO at Cloud Trailz
Cloud Trailz
Episode: Empower Your Business Through Salesforce Utilization | Marcus Smith
Valerie Li
Founder and CEO of Duckie
Duckie
Episode: Build & Deploy AI Support Agents In Minutes | Valerie Li
Michele Shane
SVP of Business Development at UJet CX
UJet
Episode: Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
Adam Coffey
Founding partner of the Chairman Group and author
Chairman Group
Episode: Charting Your Path To Success | Adam Coffey
Mario Baddour
CEO of InteLogix
InteLogix
Episode: Creating Human Delivered, Digitally Enabled Services | Mario Baddour

Host

Adrian Brady Cezanne
Host of a top-rated podcast focused on customer experience, business growth, and team management.

Reviews

4.9 out of 5 stars from 49 ratings
  • Top

    Such a great podcast. Well done, Adrian!

    Apple Podcasts
    5
    UgGreg
    Switzerland2 years ago
  • Adrian is a CX Champion 💪

    If you’re looking to keep up with the latest on all things CX - you’ve come to the right place! Adrian is an incredible CX champion and I love hearing the insights he uncovers from his guests. Give this podcast a listen - you won’t regret it!

    Apple Podcasts
    5
    oliviabaker13
    United States3 years ago
  • Great guests

    Adrian has brilliant guests, and is a fantastic host.

    Apple Podcasts
    5
    BWPod
    United States4 years ago
  • So much value!

    So much insights on everything customer experience related. The variety of guests make it even better too - they bring so much value to the conversation.

    Apple Podcasts
    5
    howardtnyc
    United States4 years ago
  • Why CX is important

    Adrian has a proven methodology to help any company become customer focused. Each podcast is a case study of that methodology for anyone interested in applying these techniques. Keep up the great work!

    Apple Podcasts
    5
    Kristine RE
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the range of expert guests who provide practical advice based on their experiences.
Listeners praise the podcast for its valuable insights into customer experience and innovative business strategies.
Listeners express that the podcast is essential for anyone looking to improve their approach to customer-centric business practices.
The host is frequently highlighted for his engaging and knowledgeable interviewing style, enhancing the quality of discussions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The Voice Layer For AI In The Real World | Sagi Reuven
Q: What are your thoughts on automation in the context of building relationships?
While automation is important, human touch is key to building deeper connections.
The Voice Layer For AI In The Real World | Sagi Reuven
Q: How has AI changed the hiring strategy for your team?
We're hiring more senior people with better industry understanding instead of focusing on volume.
Building All-in-One Customer Insight & Action Platform | Dave Rennyson
Q: How have you built your playbook around customer feedback and employee feedback?
We conduct regular 360-degree surveys and senior executives check in with customers to assess performance and gather feedback.
Building All-in-One Customer Insight & Action Platform | Dave Rennyson
Q: As you built SuccessKPI, what was some of the primary technology that you guys invested in?
We focused on creating a unified shared metadata layer and five main products including quality management and speech analytics.
Building All-in-One Customer Insight & Action Platform | Dave Rennyson
Q: What are some of the first players that you knew you needed to bring into the pitch?
We first needed product and engineering, then professional services with strong analytical minds and knowledge of contact centers.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The CXChronicles Podcast

What is The CXChronicles Podcast about and what kind of topics does it cover?

Focusing on customer experience (CX), the content engages business leaders, founders, and executives through expert insights, case studies, and practical strategies to improve customer and employee interactions. Notable discussions frequently explore the integration of artificial intelligence in business operations, the challenges of team management, and the importance of customer feedback. This engaging format, framed around real-world applications and success stories, drives home the significance of CX in today's competitive landscape, and positions the podcast as a valuable resource for professionals aiming to optimize their customer-centric strategies and methodologies. Each episode aims to inspire and inform leaders who are eager to ha... more

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How many listeners does The CXChronicles Podcast get?

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How many subscribers and views does The CXChronicles Podcast have?

To see how many followers or subscribers The CXChronicles Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The CXChronicles Podcast?

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1. The Rest Is History

How many episodes of The CXChronicles Podcast are there?

The CXChronicles Podcast launched 8 years ago and published 263 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The CXChronicles Podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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How do I access podcast episode transcripts for The CXChronicles Podcast?

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What guests have appeared on The CXChronicles Podcast?

Recent guests on The CXChronicles Podcast include:

1. Sagi Reuven
2. Dave Rennyson
3. Varun Sharma
4. Matt Rubright
5. Marcus Smith
6. Valerie Li
7. Michele Shane
8. Adam Coffey

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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