Doing Customer eXperience Right In The AI Era | Stacy Sherman
Doing CX Right®The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 200 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show's renowned guests. Consider ... more
(Episode Previously Recorded LIVE & IN-PERSON) What's it like to be your customer? What if that customer can't hear? When support systems are built only on spoken instructions and sound prompts, they fail customers immediately. This systemic barrier ... more
Many leaders still believe emotions don't belong in business. That limiting belief creates workplaces where employees stay quiet when problems appear, avoid taking ownership for customer outcomes, and follow directions even when they see flaws that w... more
Have you ever pressed one of those green or red smiley buttons in an airport, a store, or even a restroom and wondered if anyone actually looks at the results? In this episode of Doing CX Right®, Stacy Sherman talks with Miika Mäkitalo, CEO of HappyO... more
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- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United States6 months ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited Statesa year ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United Statesa year ago Great podcast if you're looking to improve your customer journey
Podchaser5a year agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited Statesa year ago
Listeners Say
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Apple Podcasts | #48 |  Switzerland/Business/Marketing |
Apple Podcasts | #111 |  South Africa/Business/Marketing |
Apple Podcasts | #139 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #172 |  Indonesia/Business/Marketing |
Apple Podcasts | #206 |  Singapore/Business/Marketing |
Apple Podcasts | #234 |  Hong Kong/Business/Marketing |
Talking Points
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focusing on innovative customer experience (CX) strategies, the content here serves as a valuable resource for businesses aiming to enhance revenue and operational efficiency while securing a competitive edge. The discussions underscore the critical role each employee plays in the customer experience, combining practical advice with human-centric principles and modern technology. Episodes often feature expert guests who share their insights on creating meaningful connections between businesses and their customers, with an emphasis on emotional intelligence and leadership within organizations. Listeners can expect a mix of actionable tactics and inspiring personal stories that aim to foster delightful customer interactions while simultaneous... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The CX Cast
2. Customer Experience Patterns Podcast
3. The Mel Robbins Podcast
4. The Diary Of A CEO with Steven Bartlett
5. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
How many episodes of this podcast are there?
this podcast launched 4 years ago and published 200 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Kristen Kavanaugh
2. Miika Mäkitalo
3. Tiffani Bova
4. Greg Melia
5. Patrick McCullough
6. Daniel Goleman
7. Michael Buckham-White
8. Dan Goodman
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