The Kiwi CX Collective
Elias KanarisWelcome to the C-Suite Conversations, the official podcast of CCNNZ, created for and by the contact center and customer experience community. Join us as we take a deep dive into the three core pillars of performance in our industry—Product, Process, and People. Each episode features a relaxed, in-person interview with a top-level leader, celebrating their wins, exploring the lessons they've learne... more
| Publishes | Twice monthly | Episodes | 10 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EducationBusiness | |||
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Latest Episodes
Are your teams truly supported, or are they just keeping up appearances? Many leaders focus on hitting targets without understanding the human experiences behind them, leaving staff stressed, disconnected, and unsure of their impact. This episode exp... more
We often chase automation without a map, resulting in disjointed customer service and agent exhaustion. What if we adopted a scientific framework to measure, improve, and harmonize over 800 operational factors? This is the essential shift needed to m... more
When customer aggression is rising and peak season pressure is on, the standard response is to focus on metrics and "be tough." But what if the secret to a high-performing team isn't about hardening up, but about "staying soft"? This conversation exp... more
Is your organization's rush to adopt AI actually creating a worse experience for your customers? With a shocking 80% of AI projects failing to deliver, many companies are caught in a "drive to the bottom," cutting costs while sacrificing the genuine ... more
What if the biggest obstacle to delivering a world-class customer experience isn't your technology or your budget, but the very structure of your organization? All too often, well-meaning departments work in isolation, unintentionally creating fricti... more
Ever felt the frustration of being on hold for an hour, only to be transferred and have to explain your problem all over again? That’s a bad customer experience (CX). Now, imagine a world where you are routed to the right person immediately, with you... more
What if your frontline staff could be your biggest growth engine? 🎙️ Join us for an insightful conversation with our special guest, Debbie Klintworth, a globally experienced CX strategist and founder of Footprint Collective.
In this episode of the ... more
Navigating the age of AI? 🤖 Join us for a deep dive into the world of responsible AI deployment and governance with special guest Matt Ensor, founder of Kiaora AI.
In this episode of the Kiwi CX Collective, we explore how AI is already shaping indu... more
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Frequently Asked Questions About The Kiwi CX Collective
What is The Kiwi CX Collective about and what kind of topics does it cover?
Focuses on customer experience (CX) and the operational aspects of contact centers, highlighting the importance of human elements in technology-driven environments. Through conversations with industry leaders, it offers insights into best practices, innovative strategies, and the challenges faced in the evolving landscape of customer service. Topics often addressed include the impact of artificial intelligence on customer interactions, the importance of teamwork and employee engagement, and the necessity for organizations to break down silos to foster a unified approach to CX. This podcast is particularly unique for its emphasis on authentic, relatable discussions rather than promotional content, making it a valuable resource for profession... more
Where can I find podcast stats for The Kiwi CX Collective?
Rephonic provides a wide range of podcast stats for The Kiwi CX Collective. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Kiwi CX Collective and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Kiwi CX Collective get?
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What are the audience demographics for The Kiwi CX Collective?
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How many subscribers and views does The Kiwi CX Collective have?
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How many episodes of The Kiwi CX Collective are there?
The Kiwi CX Collective launched 3 years ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Kiwi CX Collective?
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Where can I see ratings and reviews for The Kiwi CX Collective?
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How do I access podcast episode transcripts for The Kiwi CX Collective?
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What guests have appeared on The Kiwi CX Collective?
Recent guests on The Kiwi CX Collective include:
1. Melanie Disse
2. Tim Muhunden
3. Debbie Klintworth
4. Matt Ensor
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.