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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio
Customer Experience
Coffee
Coffee Industry
Coffee Roasting
Coffee Shops
Specialty Coffee
Cell Phones
Training and Consulting
Hospitality
South African Barista Championship
Barista Skills
Nitpicking Managers
Coffee Shop Management
Coffee Culture
Leadership
Coffee Quality
Habit Formation
Business Transformation
Standards
Cafe Operations

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership,... more

PublishesDailyEpisodes1069Founded9 years ago
Number of ListenersCategories
EntrepreneurshipFoodBusinessArts

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Artwork for Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes

A listener asked me a question recently about how to approach operating a coffee shop in a rural setting versus a larger city. After a short exchange over email I decided it was some thing that we should probably chat about here on the show. After al... more

The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behaviors and events that represent the values of your company. The problem is that because we are so busy with the ... more

Many owners struggle to make a profit and to pay themselves. This inevitably will lead to burn out and disillusionment and sadly for many closing down the shop before ever really seeing what it's potential could have been. Making money in your cafe h... more

You read this kind of question mostly from nervous owners who are glued to their screen and anxiously review every data point with bloodshot eyes. Like a nervous flyer, ever bump on the plan is a sure sign of an imminent crash, but here's the thing, ... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Kim Logsdon
CFO and cash flow strategist who works with entrepreneurs, particularly in the coffee industry.
Caffeinate Your Cash
Episode: 576: Financial Stability Using Profit First for Coffee Businesses w/ Kim Logsdon of Caffeinate Your Cash
Steve Moloney
Founder of The Barista League and two-time Swedish Barista champion.
The Barista League
Episode: 575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!
Mackenzie Cohen
Founder of Kittitas Cafe
Kittitas Cafe
Episode: 574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
Maxwell Dashwood
Longtime coffee professional, three-time UK Barista Champion, and co-author of 'Water For Coffee'
Colonna Coffee Roastery
Episode: 572 : Understanding Water For Coffee w/ Maxwell Dashwood
Claudio Martinez
Founder of Golden Bush Coffee with a rich heritage in coffee farming.
Golden Bush Coffee
Episode: Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry Coffee Shop)
Maria Esther Lopez Thome
Co-owner of Coffee Flock, a coffee and tea training center.
Coffee Flock
Episode: Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry Coffee Shop)
Vanessa Jaramillo
Regional Events and Operations Coordinator for Florida Coffee Culture.
Florida Coffee Culture
Episode: Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry Coffee Shop)
Katherine Morris
Owner and CFO of Cherry Coffee Shop and Novel Coffee Roasters.
Cherry Coffee Shop
Episode: Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry Coffee Shop)
Adrian Seligman
Founder of Scandinavian Alps Coffee Roasters
Scandinavian Alps Coffee Roasters
Episode: RoR #39: Making Big Impact with Small Batch Roasting w/ Adrian Seligman Founder of Scandinavian Alps Coffee Roasters!

Hosts

Chris DeFurio
Experienced host providing insights and advice on coffee business management and leadership.
Kristy Ferriero
Co-host focusing on leadership and personal development in the coffee industry.

Reviews

4.8 out of 5 stars from 537 ratings
  • Be a better human, better brew your coffee!

    Best and encouraging podcast when it comes to running a shop. This free resource is top notch!!! If we each make one little change we learn from this podcast in our shops… coffee experiences everywhere would be better! Please listen! Please learn! Please be better!

    Apple Podcasts
    5
    siseys
    United Statesa month ago
  • An Industry Leader

    This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.

    Apple Podcasts
    5
    Michelle DW
    United Statesa year ago
  • Valuable experience & guidance

    I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop!

    Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

    Apple Podcasts
    5
    dishboyroy
    United States2 years ago
  • Thank You!

    We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

    Apple Podcasts
    5
    WadeHugginsMusic
    United States3 years ago
  • My coffee industry university.

    I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

    Apple Podcasts
    5
    damanesr
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The podcast is praised for its quality content and engaging discussions, making complex topics accessible and relatable.
Listeners appreciate the wealth of actionable insights provided by the hosts and guests, enhancing their coffee business acumen.
Many reviews highlight the host's expertise and approachability, creating a supportive community feel among listeners.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#66
United States/Arts/Food
Apple Podcasts
#139
Canada/Arts/Food
Apple Podcasts
#146
United Kingdom/Arts/Food
Apple Podcasts
#211
Germany/Arts/Food
Apple Podcasts
#21
Poland/Arts/Food
Apple Podcasts
#21
Russia/Arts/Food

Talking Points

Recent interactions between the hosts and their guests.

574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
Q: When you walk into the cafe today, what do you see happening that lets you know you're doing well?
Mackenzie describes seeing beautiful connections among customers and staff, which fulfills her vision for the cafe.
574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
Q: What were some of the early challenges that you had to get through?
Mackenzie discusses her struggles with management experience and balancing financial stresses while building a supportive team culture.
574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
Q: What kind of inspired you to open this place in that location?
Mackenzie mentions her background in the area and the unique opportunity to open a cafe in her hometown after her parents acquired a suitable building.
575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!
Q: What is the best possible outcome to see downstream from a competition like this in a coffee shop?
Encouraging a richer customer experience through innovative coffee presentations and improved community engagement in coffee culture.
575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!
Q: What have been the major shifts that you've taken on and what kind of, why are those changes?
The Barista League is evolving to make competitions more engaging and accessible to both baristas and spectators.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the intricacies of the coffee industry, this show offers a wealth of knowledge targeted at coffee shop owners and aspiring entrepreneurs. It explores a range of topics from barista culture and coffee quality to business management and employee development. Each episode features insights from industry professionals, discussing their experiences and best practices, providing listeners with actionable advice aimed at improving their operations and fostering a positive workplace culture. Unique discussions around customer experiences, community engagement, and the significance of training further enhance the content, making it a valuable resource for anyone looking to thrive in the coffee business.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Cat & Cloud Podcast
2. Coffee Roaster Warm Up Sessions
3. Side Hustle School
4. The GaryVee Audio Experience
5. 5THWAVE - The Business of Coffee and Hospitality

How many episodes of this podcast are there?

this podcast launched 9 years ago and published 1069 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact this podcast?

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Kim Logsdon
2. Steve Moloney
3. Mackenzie Cohen
4. Maxwell Dashwood
5. Claudio Martinez
6. Maria Esther Lopez Thome
7. Vanessa Jaramillo
8. Katherine Morris

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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