L'Effet Waouh · L'expérience client, côté coulisses
Charlotte AngladeBienvenue dans l'Effet Waouh, le podcast qui part à la rencontre de celles et ceux qui transforment l'expérience client en levier de croissance. Tu vois ce moment où t'as tellement aimé ce que tu viens de vivre que t'as juste envie de le raconter à tout le monde ? Ce moment souvent très simple, et trop rare, qui te colle un sourire sur le visage ? Ça, c'est l'Effet Waouh. Moi c'est Charlotte, et j... more
| Publishes | Weekly | Episodes | 56 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Language |  French | Number of Listeners | Categories | BusinessEntrepreneurship |
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Latest Episodes
Alexandre Martinez n'est pas graphiste. Enfin si, mais pas que. Il est directeur artistique. Pendant 15 ans, il a créé des identités visuelles pour Disney, des distillateurs, des entrepreneurs solo. Et pour lui, le branding, ce n'est pas juste faire ... more
Tu reçois un email d'un client insatisfait.
Ou une objection en pleine réunion.
Réflexe immédiat : contre-argumenter. "Non, parce que..."
Erreur.
Damien Laffon a un framework qui change tout : AVRAPO.
Le principe ? Plus tu es centré sur toi, moins ç... more
Damien Laffon est formateur en prise de parole. Il accompagne les managers, dirigeants, salariés et entrepreneurs à mieux communiquer. À travers Impulse, l’organisme de formation qu'il a fondé, il forme et et coache sur la posture, la clarté du messa... more
Emeline ne supporte pas quand on confond empathie et projection. Pour elle, se mettre à la place de son client ne veut pas dire « moi à ta place je ferais ça », mais bien comprendre l'autre dans son contexte complet. Avec son background, ses émotions... more
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- Frais, décontracté et inspirant
Un podcast entier dédié au parcours client et la CX ? Un rêve ! J'adore la profondeur des discussions sur ce sujet crucial et souvent sous-estimé. Chaque épisode m’inspire plein de stratégies à essayer pour aller au-delà de la simple transaction.
Apple Podcasts5Geneviève MasioniFrance7 months ago
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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this podcast launched 2 years ago and published 56 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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