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Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360
Customer Loyalty
Loyalty Programs
Emotional Loyalty
Personalization
Community Engagement
Customer Retention
Loyalty Expo
Customer Loyalty Metrics
Customer Engagement
Addtowallet
Customer Experience
Data Analytics
Customer Segmentation
Program Analytics
Vitalcare Premier Membership
Retail Transformation
Petco
Health and Wellness For Pets
Puttshack
Great Clips

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

PublishesTwice weeklyEpisodes506Founded6 years ago
Number of ListenersCategories
ManagementBusinessMarketing

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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Latest Episodes

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Customer loyalty has become a cornerstone of modern brand strategy, but for shopping center owners, it has never been a simple equation. Without control of the point of sale and with thousands of independent retailers operating under ... more

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For more than a century, Hilton has been shaping how people experience hospitality. Today, the company spans 26 brands, 9,000 properties, and 141 countries and territories, yet its loyalty strategy remains grounded in a simple idea: m... more

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As loyalty leaders look toward 2026, the conversation is shifting away from feature sets and toward fundamentals: trust, relevance, and human connection. While artificial intelligence is accelerating what brands can do with data and p... more

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Papa Murphy’s has sliced out a unique position in the crowded pizza category with a simple yet transformative idea: pizzas made fresh in-store, taken home, and baked by the customer. With more than 1,000 locations across the U.S., inc... more

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Recent Guests

Brad Anderson
Vice President of Hilton Honors, leading the customer loyalty program for Hilton
Hilton
Episode: Leaders in Customer Loyalty: Brand Stories | Hilton Builds Loyalty Through Flexibility, Recognition, and Human-Centered Travel
Emily Merkle
Senior Vice President of Analytics and Data Science at Phaedon
Phaedon
Episode: Leaders in Customer Loyalty: Supplier Voices | How Phaedon Sees Loyalty Evolving from Programs to Personal Systems in 2026
Andy Rebhun
Chief Marketing and Experience Officer at CAVA
CAVA
Episode: Leaders in Customer Loyalty: Brand Stories | CAVA Blends Bold Mediterranean Flavors with Experience, Innovation, and Outstanding Service
Ellen Green
Vice President of Loyalty Strategy at Bounteous
Bounteous
Episode: Leaders in Customer Loyalty: Industry Voices | Bounteous on the Shifts Redefining Customer Loyalty
Hayley Hanel
Senior Manager of Strategic Consulting at Kobie Marketing, specializing in loyalty ecosystem design and strategy.
Kobie Marketing
Episode: Leaders in Customer Loyalty: Industry Voices | Inside Kobie’s Perspective on the Forces Shaping Loyalty in 2026
Jodi Boyce
Chief Marketing Officer at Teriyaki Madness
Teriyaki Madness
Episode: #497: Leaders in Customer Loyalty: Brand Stories | Teriyaki Madness: Driving National Growth Using Tech, Flavor, and Fun!
Yonatan Schreiber
Co-founder and CEO of Blings, an AI-powered video personalization platform.
Blings
Episode: #496: Leaders in Customer Loyalty: Industry Voices | Blings: Putting the Personal into Loyalty Programs
Mac Malchow
Vice President of Marketing and Development at Toppers Pizza.
Toppers Pizza
Episode: #495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth
Jeremy Dalkoff
Vice President of Partnerships and Travel Experiences at Collinson International
Collinson International
Episode: #494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers

Host

Mark Johnson
Host of Leaders in Customer Loyalty, focusing on innovative brands and strategies to enhance customer engagement and loyalty.

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Talking Points

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Leaders in Customer Loyalty: Brand Stories | Hilton Builds Loyalty Through Flexibility, Recognition, and Human-Centered Travel
Q: How does the new Hilton Honors program compare to other customer loyalty programs in the market?
The program offers unique benefits such as no blackout dates, food and beverage perks, and automated upgrades that set us apart from others.
Leaders in Customer Loyalty: Brand Stories | Hilton Builds Loyalty Through Flexibility, Recognition, and Human-Centered Travel
Q: What changes have you announced to the Hilton Honors Loyalty Program?
We recently announced a significant evolution of the program, making elite status more accessible and introducing a new elite tier called Diamond Reserve.
Leaders in Customer Loyalty: Brand Stories | Hilton Builds Loyalty Through Flexibility, Recognition, and Human-Centered Travel
Q: How do you stay ahead of the digital experiences or enhancements that customers are looking for?
It's important to solve true customer pain points and leverage new technologies, like our Digital Key, to improve their experience.
Leaders in Customer Loyalty: Brand Stories | Hilton Builds Loyalty Through Flexibility, Recognition, and Human-Centered Travel
Q: What are some of the biggest challenges or opportunities that you face in your role?
One of the biggest opportunities is ensuring that Hilton Honors continues to meet the diverse needs of travelers and recognizing them in meaningful ways, especially as experiences shift into digital channels.
Leaders in Customer Loyalty: Brand Stories | Papa Murphy’s “Take and Bake” Pizza Reinvents Customer Engagement & Loyalty
Q: What is the overarching goal for Papa Murphy's customer loyalty efforts?
The goal is to create a loyalty program that is simple, rewarding, and drives sustained customer engagement.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the complexities of customer loyalty, this podcast features executive leaders and industry experts who share innovative ideas and actionable strategies to enhance customer experience and engagement. Discussions often revolve around the evolving landscapes of various sectors, particularly in retail, dining, and technology, highlighting how brands leverage loyalty programs and customer feedback to foster deeper connections with their audiences. Each episode aims to provide listeners with insights that help them navigate the challenges of maintaining and growing brand loyalty in a competitive market, with a special emphasis on using data-driven decision-making and technology to enhance the customer journey.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Global News Podcast

How many episodes of this podcast are there?

this podcast launched 6 years ago and published 506 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Brad Anderson
2. Emily Merkle
3. Andy Rebhun
4. Ellen Green
5. Hayley Hanel
6. Jodi Boyce
7. Yonatan Schreiber
8. Mac Malchow

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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