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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360
Customer Loyalty
Loyalty Programs
Emotional Loyalty
Personalization
Community Engagement
Customer Loyalty Metrics
Customer Retention
Loyalty Expo
Customer Engagement
Addtowallet
Customer Experience
Data Analytics
Program Analytics
Customer Segmentation
Vitalcare Premier Membership
Health and Wellness For Pets
Retail Transformation
Petco
Puttshack
Great Clips

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

PublishesTwice weeklyEpisodes496Founded6 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Latest Episodes

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Blings, a global company headquartered in New York, New York, is using patented AI-powered MP5 technology to help companies create personalized, interactive videos that connect with customers in real-time. The platform pulls in live d... more

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For more than 30 years, Toppers Pizza has gone beyond crafting inventive, high-quality pizzas to delivering an experience that keeps guests coming back time and time again. With 60 stores across 14 states, the Wisconsin-based chain ha... more

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Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow traveler... more

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Families searching for a relaxed, local restaurant to enjoy good food at a reasonable price, and avid sports fans looking for a place to munch on chicken wings while catching the latest game might find Wings and Rings perfectly meets ... more

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Recent Guests

Mac Malchow
Vice President of Marketing and Development at Toppers Pizza.
Toppers Pizza
Episode: #495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth
Jeremy Dalkoff
Vice President of Partnerships and Travel Experiences at Collinson International
Collinson International
Episode: #494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
Mike Donini
Senior Buyer at Maritz, focusing on merchandise rewards and market trends.
Maritz
Episode: #492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members
David Salama
Chief Digital Officer at Insomnia Cookies
Insomnia Cookies
Episode: #491: Leaders in Customer Loyalty: Brand Stories | How Insomnia Cookies Turns Late-Night Cravings Into Community
Denise Holt
Senior Vice President and Head of Strategy, Experience, Research, and Insight at Phaedon
Phaedon
Episode: #490: Leaders in Customer Loyalty Industry Voices: Driving Emotional Connections That Survive Competitive Pressures
Sid Krishna
Vice President of Loyalty at Carnival Cruise Lines
Carnival Cruise Line
Episode: #489: Leaders in Customer Loyalty: Brand Story | Reimagining Loyalty at Sea: Inside Carnival Cruise Line’s New Rewards Experience
Chris Cheek
Chief Development Officer at Newk's Eatery
Newk's Eatery
Episode: #487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Andrew Harrison-Chinn
Chief Marketing Officer at DragonPass
DragonPass
Episode: #486: Leaders in Customer Loyalty: Industry Voices | How DragonPass Is Elevating Travel Loyalty Through Trust, Technology, and Time
Tara Roth-Sterger
Senior Loyalty Program Manager at Manscaped
Manscaped
Episode: #485: Inside MANSCAPED’s Members Only Rewards: How Emotional Loyalty Fuels the Brand’s Growth

Hosts

Mark Johnson
Host of various series focused on customer loyalty strategies and insights.
Ethan Perry
Host from Loyalty360 focusing on industry insights and customer engagement.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

#495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth
Q: Let me ask you about your very coolly named Upper Crust Society Loyalty Program. What motivated the Refresh?
Malchow explains that the motivation for refreshing the loyalty program was to enhance customer engagement by allowing quicker rewards and a better user experience.
#495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth
Q: What are the things that keep you up at night right now in terms of the growth of the company, the competitive environment?
Malchow highlights the constant evolution and challenges in the restaurant industry, particularly in keeping up with competition and demand.
#494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
Q: How does technology enhance the travel experience today?
Technology minimizes uncertainty in travel, enabling features like pre-booking lounges and offering better travel information.
#494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
Q: What is driving the increased demand for airport lounges?
There has been a significant increase in lounge visits as travel resumes post-COVID, with travelers seeking comfortable and premium experiences in a crowded travel environment.
#494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
Q: How does Collinson define customer loyalty and how do you measure it?
Collinson does not measure the direct value of customers using their benefits but focuses on delivering meaningful experiences and tracking usage trends.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the dynamic realm of customer loyalty, episodes explore innovative strategies, proven methodologies, and first-hand experiences shared by leading brands and industry experts. Key themes include personalized customer experiences, emotional connections, and the implementation of loyalty programs tailored to evolving consumer expectations. The discussions often highlight unique brand stories and best practices across various sectors, including retail, hospitality, and technology, while addressing challenges in creating lasting relationships with customers. This series stands out for its actionable insights, making it invaluable for marketers and brand professionals eager to drive engagement and loyalty in their respective audiences... more

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Global News Podcast
2. Customer Confidential: Untold Stories of Earned Growth

How many episodes of this podcast are there?

this podcast launched 6 years ago and published 496 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Mac Malchow
2. Jeremy Dalkoff
3. Mike Donini
4. David Salama
5. Denise Holt
6. Sid Krishna
7. Chris Cheek
8. Andrew Harrison-Chinn

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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