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Matt Talks Hospitality

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Mews
Hospitality Industry
Guest Experience
Hospitality
Digital Guest Journey
Upselling
Cloud Technology
Automation
Property Management System
Kiosks
Revenue Management
Customer Experience
AI In Hospitality
Customer Relationship Management
Direct Bookings
Reservation Systems
Personalized Services
Customer Loyalty
Independent Hotels
Employee Retention

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: www.linkedin.com/in/matth... more

PublishesWeeklyEpisodes59Founded8 years ago
Number of ListenersCategories
TechnologyManagementBusiness

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Artwork for Matt Talks Hospitality

Latest Episodes

Can a hotel run with one seventh of staff and still outperform its peers? Bob W is built for the modern traveler who wants the best of both worlds: the consistency and reliability of a hotel, with the space, utility and local feel of a short-stay apa... more

YouTube

Cocoons and capsules sit at the heart of Zedwell Hotels’ London city-centre vision, where rooms are designed around sleep, efficiency and the realities of urban life rather than tradition. In this episode, Matt speaks with Halima Aziz, Head of Hotels... more

YouTube

Survival requires food and water, but spirit craves community. By building sports clubs inside refugee camps, KLABU creates places where people can gather, play and regain a sense of normal life amid displacement. KLABU’s founder Jan van Hövell expla... more

YouTube

What can the hospitality industry expect in 2026? Especially given the rapid development of AI and the fact that a third of travelers already use LLMs to search and get travel inspiration. Wouter Geerts, Director of Market Research at Mews, joins Mat... more

YouTube

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Recent Guests

Jan van Hövell
Founder of Klabu, which builds clubhouses for refugees
Klabu
Episode: Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell
Wouter Geerts
Director of Market Research at Mews
Mews
Episode: AI and other key trends changing hospitality in 2026 with Wouter Geerts
Maria Mänty
Sales director from the Snow Hotel Family
Arctic Snow Hotel & Glass Igloos
Episode: Seasonality and revenue in a hotel carved from ice, with Maria Mänty
Maurits Bots
Hotelier and IT Director at WestCord Hotels
WestCord Hotels
Episode: The push and pull of automating hotel operations
Matthew Parker
Runs the talent acquisition team at Mews, facilitating a significant number of hires each year.
Mews
Episode: Why hotels struggle to hire and keep their staff
Diogo Vaz Ferreira
Formerly with Clink Hostels; consultant specializing in commercial performance and digital transformation
Episode: Why hostels hold the tech lessons hotels need to know
Dina Belon
President at Stay Pineapple
Stay Pineapple
Episode: The art of unscripted hospitality with Dina Belon
Charlie Delamare
Retired hotelier turned tech expert focused on aiding hotels in leveraging innovation
Mews
Episode: How AI is already simplifying hotel operations with Charlie Delamare
Claudia Meglin
Former hotelier and consultant specializing in hospitality software implementation
Independent Consultant
Episode: New PMS, same chaos? What hotels get wrong about changing tech

Host

Matt Welle
Host of Matt Talks Hospitality

Reviews

5.0 out of 5 stars from 20 ratings
  • A good one for hoteliers

    Practical tips, insights. It has become my morning ritual, really enjoy it. The one about the puppies was nice and the snow hotel

    Apple Podcasts
    5
    PrimaryEarWorm
    Germany25 days ago

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

AI and other key trends changing hospitality in 2026 with Wouter Geerts
Q: What do you think will change in the booking process?
We foresee that AI will have a significant impact on the booking experience, allowing for greater personalization and efficiency.
AI and other key trends changing hospitality in 2026 with Wouter Geerts
Q: What is the process you went through for the research?
We interviewed 18 industry experts and asked them about the likelihood and impact of various scenarios for the future of hospitality.
Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell
Q: How do you pick partners?
Jan discusses the importance of aligning on humanitarian goals and the passion for community that partners should share with Klabu.
Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell
Q: Can you just talk me through, because you've obviously had this deep passion for helping out?
Jan left his corporate law career to pursue what he truly wanted to do, which was to help others through initiatives like Klabu.
Seasonality and revenue in a hotel carved from ice, with Maria Mänty
Q: So how would someone get there?
Maria explains there are many direct flights from major European cities to Rovaniemi, making it accessible.

Audience Metrics

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Frequently Asked Questions About Matt Talks Hospitality

What is Matt Talks Hospitality about and what kind of topics does it cover?

Focused on the modern hospitality industry, this series engages listeners with discussions around the integration of technology, innovative ideas, and the human element essential to hotel operations. Episodes cover a variety of pertinent topics including automation in hotel operations, the challenges of staff retention and recruitment post-pandemic, and the evolving role of AI in enhancing guest experiences. With guest insights from seasoned hoteliers and technology experts, listeners gain invaluable perspectives on how to navigate the changing landscape of hospitality. Noteworthy is the emphasis on not just operational efficiency but also the importance of creating genuine connections with guests, making it a unique offering in the realm o... more

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Which podcasts are similar to Matt Talks Hospitality?

These podcasts share a similar audience with Matt Talks Hospitality:

1. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Matt Talks Hospitality are there?

Matt Talks Hospitality launched 8 years ago and published 59 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Matt Talks Hospitality?

Recent guests on Matt Talks Hospitality include:

1. Jan van Hövell
2. Wouter Geerts
3. Maria Mänty
4. Maurits Bots
5. Matthew Parker
6. Diogo Vaz Ferreira
7. Dina Belon
8. Charlie Delamare

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