Retention Rethink
Customer Success CollectiveMost CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it. Retention Rethink is a four-part podcast series created with Gainsight (www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on e... more
| Publishes | Weekly | Episodes | 4 | Founded | a month ago |
|---|---|---|---|---|---|
| Categories | How ToEducationCareersBusiness | ||||
Listen to this Podcast
Latest Episodes
In healthcare, if equipment goes down, care goes down – and your customer success model has to keep up.
In this final episode, Taylor talks with Brad Casemore, Chief Customer & Growth Officer at PartsSource, about what retention looks like when the ... more
Picture this: A community member comes home from a user conference, shares that their child was just diagnosed with Type 1 diabetes, and dozens of people rally around them instantly.
That’s the power of Jamf Nation’s community, and it’s the heart of... more
What if you could predict retention from a customer’s first three logins? That’s exactly what TrendMiner discovered – and it changed the way they drive adoption.
In this episode, Courtney chats with Jef Vanlaer, CS Ops Manager at TrendMiner, about h... more
Most teams underestimate customer education, but it’s one of the biggest levers you have for retention.
In the first episode of the series, our host Taylor Johnston sits down with Elyce Ladany, Senior Manager of Digital Education at AuditBoard, to b... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #190 |  United States/Business/Careers |
Apple Podcasts | #250 |  Canada/Business/Careers |
Apple Podcasts | #233 |  New Zealand/Business/Careers |
Top Careers Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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| Professions | Age Range | Household Income | |||
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How many episodes of Retention Rethink are there?
Retention Rethink launched a month ago and published 4 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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