Social Media CX Podcast
Brooke SellasHosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable insights to help brands level up their CX game on social. You’ll hear candid interviews with top CX and DCX experts, learn ... more
| Publishes | Weekly | Episodes | 51 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Customers are evaluating your brand long before they engage. And they’re basing that decision on more than just your content.
In this episode, I’m walking you through how your social presence functions as a real-time trust scorecard. And how even sm... more
You never get a second chance at a first impression. And on social, that impression takes about three seconds.
In this solo episode, I’m diving deep into what Joshua McGee and I only scratched the surface of: how content clarity and polish are forms... more
If your CTA gets cut off or your video is cropped on TikTok, you’re already telling your customers that you don’t care about their experience.
In this episode, I’m joined by Joshua McGee, a social media strategist who treats content formatting and p... more
This episode drops right before Thanksgiving, so naturally we’re talking about gratitude. But not in the fluffy, feel-good way. I’m talking about how gratitude can actually become one of your strongest customer retention strategies.
In this episode,... more
Key Facts
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Reviews
- Great Pod for Marketers
Brooke is a great host, asking questions that get right into the insights that will make the difference for the listener. Fully recommend!
Apple Podcasts5Philtreagus
United Kingdom4 months ago - Exciting !
Had the opportunity to meet Brooke in person before and have been following her on social media ever since ! Extremely insightful in social media management, customer care, advertising and paid social services for all sized businesses
Apple Podcasts5Brian2793
United Statesa year ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #121 |  United Arab Emirates/Business/Marketing |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Which podcasts are similar to Social Media CX Podcast?
These podcasts share a similar audience with Social Media CX Podcast:
1. Social Media for B2B Growth: LinkedIn Strategies and Tips
2. Jeff Lewis Has Issues
How many episodes of Social Media CX Podcast are there?
Social Media CX Podcast launched a year ago and published 51 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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