The Angus & Pete Show CX Podcast
The Angus & Pete ShowThe Ultimate Podcast for Call Center, Contact Center & Customer Experience Professionals. Looking to stay ahead in the world of call centers, contact centers, and customer experience (CX)? Join industry veterans Angus Peacey and Pete Brown as they dive deep into the technology supply and buy chain that powers customer engagement and service. From CX software vendors to resellers, analysts, consult... more
| Publishes | Twice monthly | Episodes | 42 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusinessManagement | |||
Listen to this Podcast
Latest Episodes
Welcome to Series 2, Episode 6! Angus and Pete explore the dreaded Change Freeze, a vital IT strategy often implemented during peak periods like Christmas. The discussion was prompted by a listener who had a travel nightmare due to a systems upgrade ... more
This episode features CX Insider Rich, a Commercial and Strategy Product Manager, who details his demanding role. He argues that solid process trumps technology and criticizes the industry’s focus on building complex "Swiss Army knives" without ensur... more
This episode of The Angus and Pete Show reviewed the recent CC Expo and tackled two major press articles concerning the state of AI adoption in the industry. The core discussion centred on the acknowledgment of the "hype" surrounding AI, the necessit... more
In this episode of the Angus and Pete Show, we talk about customer engagement and the painful disconnect many people feel when dealing with companies. Drawing on reports from Contact Babel, we discuss why technology alone can't fix customer experienc... more
Reviews
- Entertaining & Educational
It’s not often that you meet someone that can deep-dive industry knowledge & supporting technology yet can be an entertaining story teller as well. This pair are genuinely knowledgable, experienced and easy to listen to. Luv yer work!
Apple Podcasts5Luke @ Buckinghamshire, UK
United Kingdoma year ago - Very relevant to our industry.
Easy listening and covers questions that don’t get asked enough in our industry
Apple Podcasts5JoeP300United Kingdoma year ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #44 |  South Africa/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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The Angus & Pete Show CX Podcast launched a year ago and published 42 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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