The CX Cast
ForresterResearch-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
| Publishes | Weekly | Episodes | 300 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | Business NewsNews | |||
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Latest Episodes
Tavar James, VP global events, shares what CX leaders can learn from professional event strategists. Tavar discusses how in‑person experiences build trust, why personalization matters more than ever, how to avoid common pitfalls in hybrid formats, an... more
Jorissa Neutelings, ABN AMRO’s Chief Digital Officer, discusses the bank’s bold vision for becoming a liquid company: a fully adaptable, hyper‑personal, modular, and conversational organization that meets customers exactly where they are. Jorissa exp... more
Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Customer Experience (CX) teams. The conversation delves into CX and CS teams' primary goals, metrics, and the impor... more
Co-hosts Martin Gill and Angelina Gennis reflect on the past year of CX Cast episodes, including coverage of evolving themes like AI and insights-rich interviews with over 20 external guests. But 2026 will be bigger, with new live events and ever-exp... more
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Reviews
Over under on how many times they say disruption? I got 5,409
Podcast Addict121 days agoFoundations531CX 4 IT ... ok - you just made a aedy acronym, mashed 2 concepts together, and called it new. Customer centricity in IT is LITERALLY, 50 YEARS OLD. just because it didn't have a cool name doesn't mean orgs weren't doing this. A customer driven company means a customer driven IT dept.
Who are you fooling with this crap?!
Podcast Addict12 years agoFoundations531- The CX Cast review
As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!
Apple Podcasts5Claudia1987-milan
Italy2 years ago - Insightful & thought provoking
Great podcasts from the CX team at forrester..
Apple Podcasts5TSNH1
United Kingdom2 years ago - Almost There…
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Apple Podcasts5XSTeknique
United States2 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #117 | United States/News/Business News |
Apple Podcasts | #165 | United Kingdom/News/Business News |
Apple Podcasts | #183 |  Canada/News/Business News |
Apple Podcasts | #154 |  Australia/News/Business News |
Apple Podcasts | #11 |  Ukraine/News/Business News |
Apple Podcasts | #14 |  United Arab Emirates/News/Business News |
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Frequently Asked Questions About The CX Cast
What is The CX Cast about and what kind of topics does it cover?
The content emphasizes customer experience (CX) management through a research-driven framework, offering insights into current challenges and innovative strategies across various sectors. Conversations often feature analysis of emerging technologies, methods for enhancing customer engagement, and case studies from industry professionals who share their practical experiences and lessons learned. Furthermore, notable discussions surrounding trust, accountability, and the evolving metrics used to gauge customer satisfaction set this podcast apart as a valuable resource for those seeking to improve their organization's CX initiatives. The podcast appeals to professionals in customer experience roles looking for actionable strategies based on th... more
Where can I find podcast stats for The CX Cast?
Rephonic provides a wide range of podcast stats for The CX Cast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The CX Cast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The CX Cast get?
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What are the audience demographics for The CX Cast?
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How many subscribers and views does The CX Cast have?
To see how many followers or subscribers The CX Cast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The CX Cast?
These podcasts share a similar audience with The CX Cast:
1. Masters of Scale
2. What It Means: A Forrester Podcast
3. HBR IdeaCast
4. Freakonomics Radio
5. The McKinsey Podcast
How many episodes of The CX Cast are there?
The CX Cast launched 11 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Cast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The CX Cast?
Rephonic pulls ratings and reviews for The CX Cast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The CX Cast?
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What guests have appeared on The CX Cast?
Recent guests on The CX Cast include:
1. Su Doyle
2. Shari Srebnik
3. Honey Culture
4. Deborah Eddy
5. Tzachi Ben-Sasson
6. Charles Sustaita
7. Doug Washburn
8. Rick Parrish
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.