The CX Cast
ForresterResearch-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
| Publishes | Weekly | Episodes | 300 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | NewsBusiness News | |||
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Latest Episodes
Angelina is joined by VP, principal analyst Maxie Schmidt to dive deep into the phenomenon of metrics obsession in organizations, exploring why it happens, its symptoms, and how CX leaders can move from dysfunctional measurement practices to a cultur... more
Hot off the back of the recent publication of Forrester’s Customer Journey Management (CJM) Wave™, VP, principal analyst Joana de Quintanilla joins Martin Gill to talk all things CJM. We shifted the category name this time round from “journey mapping... more
This week, Doug Washburn — Forrester's VP of product management — joins Angelina and Martin for a deep dive into how he helped launch Forrester’s Izola AI chatbot. Doug shares the organizational mindset, executive commitment, and rapid development cy... more
This week on the CX Cast, Forrester research director Rick Parrish joins Martin and Angelina to discuss Forrester's new Total Experience Score — a framework designed to unify brand and CX measurement. Tune in to hear why legacy metrics like Net Promo... more
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CX 4 IT ... ok - you just made a aedy acronym, mashed 2 concepts together, and called it new. Customer centricity in IT is LITERALLY, 50 YEARS OLD. just because it didn't have a cool name doesn't mean orgs weren't doing this. A customer driven company means a customer driven IT dept.
Who are you fooling with this crap?!
Podcast Addict12 years agoFoundations531- The CX Cast review
As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!
Apple Podcasts5Claudia1987-milan
Italy2 years ago - Insightful & thought provoking
Great podcasts from the CX team at forrester..
Apple Podcasts5TSNH1
United Kingdom2 years ago - Almost There…
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Apple Podcasts5XSTeknique
United States2 years ago - Great insights
I always learn something from the episodes and I really appreciate the expertise from the guests.
Apple Podcasts5christophtrappeUnited States4 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #180 | United States/News/Business News |
Apple Podcasts | #77 |  Canada/News/Business News |
Apple Podcasts | #219 | United Kingdom/News/Business News |
Apple Podcasts | #197 | Italy/News/Business News |
Apple Podcasts | #226 |  Australia/News/Business News |
Apple Podcasts | #237 |  Germany/News/Business News |
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Frequently Asked Questions About The CX Cast
What is The CX Cast about and what kind of topics does it cover?
The content emphasizes customer experience (CX) management through a research-driven framework, offering insights into current challenges and innovative strategies across various sectors. Conversations often feature analysis of emerging technologies, methods for enhancing customer engagement, and case studies from industry professionals who share their practical experiences and lessons learned. Furthermore, notable discussions surrounding trust, accountability, and the evolving metrics used to gauge customer satisfaction set this podcast apart as a valuable resource for those seeking to improve their organization's CX initiatives. The podcast appeals to professionals in customer experience roles looking for actionable strategies based on th... more
Where can I find podcast stats for The CX Cast?
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How many listeners does The CX Cast get?
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Which podcasts are similar to The CX Cast?
These podcasts share a similar audience with The CX Cast:
1. Doing Customer eXperience Right In The AI Era | Stacy Sherman
2. Huberman Lab
3. What It Means: A Forrester Podcast
4. The Diary Of A CEO with Steven Bartlett
5. The Prof G Pod with Scott Galloway
How many episodes of The CX Cast are there?
The CX Cast launched 11 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Cast?
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Where can I see ratings and reviews for The CX Cast?
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What guests have appeared on The CX Cast?
Recent guests on The CX Cast include:
1. Maxie Schmidt
2. Doug Washburn
3. Enza Iannopollo
4. Brendan Witcher
5. Jananne Budge
6. Ricardo Pasto
7. Melissa Grasso
8. Anupri Dabhomak
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.