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What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning
Automotive Industry
Fixed Operations
Entrepreneurship
Chameleon Limited
Artificial Intelligence
Customer Data Platforms
Partsync
Timeai
Automotive Finance
Customer Relationship
Dealer Management System
Customer Centricity
Business Support
Self-Confidence
Motivation
Organization
Training
Ransomware
Automotive Industry Resilience
Data

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

PublishesDailyEpisodes1000Founded4 years ago
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AutomotiveLeisureBusiness NewsNews

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Artwork for What the Fixed Ops?!

Latest Episodes

Scott breaks down why accountability matters in the shop and how tolerating poor performance drives top performers out the door. Eagles need high standards, accountability, and leadership. Without it, they leave.

Watch the full episode: yout... more

In this episode, dealer Scott Falcone breaks down the methodology behind his recent fixed ops success, sharing the structure, accountability, and operational discipline driving measurable gains in his service department.

Scott walks us through how h... more

AI is being used to stop attacks and to launch them. Justin Shanken breaks down what this means for companies trying to stay protected in an AI-driven threat landscape.

Watch the full episode: youtu.be/DsWyNfZA_-4

Global Dealer Solutions of... more

Getting spammed on LinkedIn?

Justin Shanken shares a simple trick: using emojis in your name can disrupt AI formatting—making it easy to spot spam messages every time.

Watch the full episode: youtu.be/DsWyNfZA_-4

Global Dealer Solutions of... more

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People also subscribe to these shows.

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Recent Guests

Douglas Cox
Founder of M2L Consulting with a rich background in luxury automotive sales.
M2L Consulting
Episode: What Great Leaders Do Differently - Douglas Cox of M2L Consulting
Jamie Alexander
Shared her emotional journey and personal hardships
Episode: Deepest Conversations Happen on WTF?! - #automotive #shorts #dealership
Chris Singleton
A linguist and sales professional who shared insights from his personal growth journey
Episode: How to Be a TOP Salesperson in 2026! - #automotive #shorts #dealership
Scott Armstrong
Co-founder of DealerCharge
DealerCharge
Episode: Dealers: You’re Paying WAY Too Much. Fix Payment Processing with Scott Armstrong
Tony Thorstad
Automotive Marketing Specialist at Smart Motors Toyota
Smart Motors Toyota
Episode: Behind the Scenes of Dealership Marketing with Tony Thorstad, Smart Motors Toyota
Adam Marburger
CEO of Ascent Dealer Services, Automotive News 40 Under 40 honoree, author, and Brazilian Jiu Jitsu and Kickboxing coach
Ascent Dealer Services
Episode: Why You Need More Haters, The Truth About F&I, Social Selling | Adam Marburger Wins Every Time
Christopher Singleton
Managing Partner at Mike Terry Chevrolet
Mike Terry Chevrolet
Episode: Be the Thermostat, Not the Thermometer - Leadership Lessons with Christopher Singleton
Jami Alexander
Fixed Ops Consultant at Meineke Car Care Centers
Meineke Car Care Centers
Episode: Bringing a Personal Touch with Jami Alexander of Meineke Car Care Centers
David Sparks
Operating partner of BAR Automotive and seasoned automotive industry expert
BAR Automotive
Episode: David Sparks - Born to Inspire in Automotive - What the Fixed Ops?!

Hosts

Russell B. Hill
Automotive expert and entrepreneur, co-host of discussions on fixed operations and dealership dynamics.
Charity Dunning
CMO and co-host, providing insights into customer engagement and loyalty programs in the automotive sector.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Paul J. Daly and Kyle Mountsier of ASOTU - What the Fixed Ops?! Full Episode!
Q: Kyle, tell me what are dealers interested in learning about this year?
Dealers are focused on operational efficiency, leveraging technology, and the importance of people in their organizations.
THEN and NOW with Glenn Lundy - What the Fixed Ops?! Full Episode!
Q: What has been your success in digital marketing?
Lundy notes that organic marketing has driven 95% of their clients and emphasizes creating valuable, engaging content.
THEN and NOW with Glenn Lundy - What the Fixed Ops?! Full Episode!
Q: How do you frame AI's rapid evolution in your industry?
Lundy sees AI as both a significant threat and opportunity, emphasizing the need for companies to adapt actively.
Training & Retention with Tim Tipton of Shottenkirk Automotive - What the Fixed Ops?! Full Episode!
Q: How can we objectively look back at our past efforts to make improvements?
Implementing debriefing sessions after every mission to discuss what worked and what didn't.
Training & Retention with Tim Tipton of Shottenkirk Automotive - What the Fixed Ops?! Full Episode!
Q: What is missing in that step after training and before sales?
The need for management involvement in training to support consistency and implementation.

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Frequently Asked Questions About What the Fixed Ops?!

What is What the Fixed Ops?! about and what kind of topics does it cover?

Focused on the automotive industry, this podcast offers insightful discussions on fixed operations, dealership dynamics, and emerging trends affecting the sector. Hosts bring expertise in automotive marketing, emphasizing innovative solutions for traditional issues within dealerships. Key topics include the importance of partnerships, payment processing strategies, the evolution of electric vehicles, upselling practices, and the integration of loyalty programs. Unique perspectives on modernizing dealership operations and enhancing customer relationships make it particularly relevant for automotive professionals looking to adapt in a rapidly changing environment.

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Which podcasts are similar to What the Fixed Ops?!?

These podcasts share a similar audience with What the Fixed Ops?!:

1. Car Dealership Guy Podcast
2. The Dealer Playbook

How many episodes of What the Fixed Ops?! are there?

What the Fixed Ops?! launched 4 years ago and published 1000 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on What the Fixed Ops?!?

Recent guests on What the Fixed Ops?! include:

1. Douglas Cox
2. Jamie Alexander
3. Chris Singleton
4. Scott Armstrong
5. Tony Thorstad
6. Adam Marburger
7. Christopher Singleton
8. Jami Alexander

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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