What Would They Do? The Customer Experience Podcast For Small Business
Nadine Nethery | Customer Experience Strategist & CopywriterWelcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experie... more
| Publishes | Weekly | Episodes | 43 | Founded | 10 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipBusinessMarketing | |||
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Latest Episodes
In today’s episode, we’re diving into personal touches, handwritten moments, and how to make your customers feel truly seen, even if they’re scattered around the globe.
We’re answering this listener question:
“I would love to welcome all new member... more
In today’s episode, we’re exploring the concept of hyper-personalization, and how you can create a standout customer journey using the email platform you’re already using.
This episode answers a brilliant listener question:
“I would love to persona... more
Today’s listener question: “I’m speaking to the right audience and I have a proven offer, but conversions in my launches have stalled. Where could the problem be?” In this episode, I’m joined by fellow copywriter and holistic launch strategist Laura ... more
In today’s episode, we’re breaking with tradition.
This week, I’m pulling back the curtain on a delightfully strategic event I’m hosting inside Retention Lab this December: The CX Escape Room Challenge.
Are you crawling toward the end of 2025 on fu... more
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- Great actionable advice
Love Nadine’s approach to customer experience and retention. I’ve gotten so many ideas from listening to this podcast. Recommended!
Apple Podcasts5Shelley Hitz
United Statesa month ago - Refreshingly Real + Actionable Content
I’m obsessed with the Candocontent podcast. Every episode feels like sitting down with a friend who actually gets how hard it can be to create content that converts — without losing your mind (or your weekends). The conversations are thoughtful, strategic, and refreshingly real. I always walk away with a new idea or reminder to keep things simple and human-first. If you care about building a business that feels aligned and gets results, this one’s a must-listen.
Apple Podcasts5HollyHaynesUnited States2 months ago - Super actionable!
I’m really enjoying the question and answer format of the show. What a great way to make sure the show is answering REAL questions people care about! Highly recommend-
Apple Podcasts5Laura JawadUnited States5 months ago - Full of great tips
I always learn so much from listening to Nadine! I get ideas and inspiration every time. Well worth the time!
Apple Podcasts5SWPDX25United States5 months ago - It’ll make you think
…and then make you better!
Listen in for thoughtful shows that will improve your customers experience!
It was a delight to be interviewed. Thanks for having me on the show Nadine!
Apple Podcasts5caryngillen.comUnited States6 months ago
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Apple Podcasts | #229 |  Canada/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focuses on practical customer experience strategies tailored specifically for small business owners. The content is rich with actionable insights on enhancing customer loyalty and engagement, addressing the unique challenges faced by entrepreneurs in creating meaningful customer journeys. With an emphasis on methods that don't require expensive tools or corporate resources, the discussions range across various relevant themes, such as email marketing, brand messaging, and pricing strategies. Unique to this show is the interactive component where listeners can submit their customer experience questions, making it a community-driven resource for ongoing learning and improvement in client relations.
Where can I find podcast stats for this podcast?
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What are the audience demographics for this podcast?
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Before the Launch with Brenna McGowan
2. Make Marketing Suck Less for Expertise-Driven Solo Businesses
3. Talk Copy to Me | Content + Copywriting Podcast
4. Aggressively Human: Online Business in the Age of AI, Algorithms & Automations
5. Doing It Online : Funnels, Sales & Scaling for Coaches Who Hate Launching
How many episodes of this podcast are there?
this podcast launched 10 months ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Laura Kendrick
2. Laura Sprinkle
3. Brenna McGowan
4. Ash McDonald
5. Holly Haynes
6. Madelyn Furlong
7. Dolly DeLong
8. Kirsty Fanton
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.