Be Customer Led
Bill StaikosWe explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
| Publishes | Weekly | Episodes | 62 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Meet Matt Marcotte, the founder of The M2 Collaborative, a leadership coaching and brand strategy consultancy.
This conversation follows Matt's 34-year career in retail and his time at Salesforce. Matt calls himself a "consumer anthropologist" becau... more
Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together design, technology, digital signage, and modern banking tools to create better in-person experiences.... more
This discussion explores the perspectives of Casey Denby, VP of Strategic Accounts & Partnerships at Zenarate, on customer experience excellence and the strategic use of AI.
Casey explains that Zenarate is a leading frontline simulation and coaching... more
This conversation explores the career journey of Brad Shaw, CEO of Livepro, and his views on knowledge management in the age of AI.
Brad explains why AI needs accurate, well-managed information to produce reliable answers. He highlights the risks o... more
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Reviews
- Episode 52
Just finished listening to episode 52. Loved the content! Ken verbalizes some thing that has been developing in my mind since grad school and I haven’t been able to put it into words. Understanding if you need to differentiate is almost as important as understanding how to differentiate. Some services and businesses need to just act in an efficient and beneficial manner to their clients and not worry about differentiation. This is what I’ve been trying to say for years now! Excellently done, and... more
Apple Podcasts5Adam Phenix
United States3 years ago - Highly recommend!
If you’re in the CX world, you need to tune in to Be Customer Led! Bill is an excellent host who leads really engaging and informative interviews with his guests. Value-packed conversations abound in these episodes - highly recommend checking it out!
Apple Podcasts5oliviabaker13United States3 years ago - Amazing Host and Great Topics!
This is the place to go if you want thoughts on leadership that making life better for your and your employees that you aren’t going to hear around the water cooler. Bill asks really thought provoking questions and gets great advice from guests. He helps you become a better leader and companies in a way that motivates you to make tomorrow better than today!
Apple Podcasts5AprilShprintzUnited States5 years ago - Incredible podcast!
This has been such an engaging and informative listen - I appreciated the varied perspectives brought to the table and the ways that concepts which can easily feel vague are made tangible and exciting. One of my favorites!
Apple Podcasts5DemingecUnited States5 years ago - Authentic dialogue
Loved the authenticity of the dialogue. The M&t speaker is very inspiring! I liked the diversity of the guests and getting to know them personally.
Apple Podcasts5Omega LordUnited States5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #202 |  Finland/Business/Management |
Apple Podcasts | #222 |  Brazil/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
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Frequently Asked Questions About Be Customer Led
What is Be Customer Led about and what kind of topics does it cover?
Focusing primarily on Customer Experience (CX) and Employee Experience (EX), this show examines critical themes surrounding the ways organizations create authentic and effective customer-centric cultures. Marching through topics like emotional branding, customer journey management, and the impact of technologies such as AI on customer interactions, episodes feature conversations with industry leaders who share actionable insights and innovative strategies for elevating customer relationships. A noteworthy aspect of the content is the emphasis on psychological principles that govern customer behavior, offering a blend of both theoretical and practical perspectives aimed at fostering greater customer satisfaction and loyalty.
Moreover, the s... more
Where can I find podcast stats for Be Customer Led?
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How many listeners does Be Customer Led get?
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What are the audience demographics for Be Customer Led?
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How many subscribers and views does Be Customer Led have?
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Which podcasts are similar to Be Customer Led?
These podcasts share a similar audience with Be Customer Led:
1. Customer Experience Patterns Podcast
2. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
3. Pivot
4. Freakonomics Radio
5. Dateline NBC
How many episodes of Be Customer Led are there?
Be Customer Led launched 5 years ago and published 62 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Be Customer Led?
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What guests have appeared on Be Customer Led?
Recent guests on Be Customer Led include:
1. Matt Marcotte
2. EJ Kritz
3. Casey Denby
4. Brad Shaw
5. Matt Bruno
6. Mark Levy
7. Brian Solis
8. Jean-Pierre Lacroix
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.