Customer Experience Patterns Podcast
Sam SternEvery 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern... more
| Publishes | Weekly | Episodes | 120 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Why organizational expertise is so important to the success of CX teams.
Lauren Feehrer on LinkedIn
LoyaltyCraft CX Consultancy
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listen... more
Phil Hamburg's post about the restaurant chains' change to the drive through script
Previous CX Patterns episode on bright spots analysis
Previous episode on Bright Spots.
Connect with Sam on LinkedIn - I share customer experience content multiple... more
Thanks to James O'Connor for connecting us.
Find Nico on LinkedIn
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newslet... more
The Peak/End rule has more layers and nuance than I thought, and I'm on a learning journey to explore it further. Join me.
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with... more
Key Facts
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Apple Podcasts | #202 |  Finland/Business/Marketing |
Apple Podcasts | #240 |  South Africa/Business/Marketing |
Talking Points
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Frequently Asked Questions About Customer Experience Patterns Podcast
What is Customer Experience Patterns Podcast about and what kind of topics does it cover?
Focused on the intricacies of customer experience, a customer experience expert engages listeners by exploring various customer experience patterns derived from successful real-world examples. Each episode provides detailed insights into these patterns, emphasizing the significance of integrating data and evidence to enhance customer interactions. Topics often revolve around the interconnection between customer and employee experiences, trust-building, and the transformative role of artificial intelligence in shaping effective customer journeys. Noteworthy is the emphasis on actionable strategies that professionals can implement, making the content particularly valuable for those in management and consulting roles seeking to improve custome... more
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How many listeners does Customer Experience Patterns Podcast get?
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Which podcasts are similar to Customer Experience Patterns Podcast?
These podcasts share a similar audience with Customer Experience Patterns Podcast:
1. The CX Cast
2. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
3. What It Means: A Forrester Podcast
4. The Prof G Pod with Scott Galloway
5. SmartLess
How many episodes of Customer Experience Patterns Podcast are there?
Customer Experience Patterns Podcast launched 3 years ago and published 120 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Customer Experience Patterns Podcast?
Recent guests on Customer Experience Patterns Podcast include:
1. Nico Rieul
2. Puneet Mehta
3. Todd Unger
4. Marion Boberg
5. Mark Levy
6. Tamar Cohen
7. Salman Sharif
8. Gloria Gupta
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.