Customer Support Leaders
Charlotte WardCustomer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from t... more
| Publishes | Weekly | Episodes | 352 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyManagementBusiness | |||
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A quiet Tuesday turns into a leadership stress test. We share the playbook for extreme delegation—those moments when a key lieutenant leaves, the CEO secondments you into a new role, or a surprise launch forces you to hand off mission... more
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AI has crossed a threshold in customer support: it no longer just routes and records—it actually does the work. We sat down with Craig Stoss, solutions lead at Codif, to unpack what changes when agents and co-pilots resolve real cases... more
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Superior customer experience isn’t a universal recipe—it’s a promise aligned to what your customers expect from you, in their moment, on their terms. We sit down with CX veteran Ty Givens to unpack why “good” is always relative and ho... more
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Ready for a clean slate and a smarter way to build support in 2026? We kick off a fresh season with a rebuilt website, renewed energy, and a clear map of the big shifts reshaping our work: AI moving from side experiment to operational... more
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I started listening to your podcast from the very first day as an agent and tomorrow I’m starting my probation period as a team lead. Thank you for motivation and many useful advices 💕
Apple Podcasts5ikonkka
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Apple Podcasts | #90 |  Austria/Business/Management |
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Customer Support Leaders launched 6 years ago and published 352 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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