Get Out of Wrap - Contact Centre Chat
Martin TeasdaleThere are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know th... more
| Publishes | Weekly | Episodes | 248 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to this Podcast
Latest Episodes
This episode of Get Out of Wrap brings you an energy-filled, funny, honest and inspiring conversation with Cally Heads, a standout leader who has risen through the ranks of the contact centre world by staying completely, unapologetically herself.
We... more
The frontline has spoken — and the results are eye-opening.
In this episode, Martin is joined by Ed Creasey, VP of Solution Engineering at Calabrio, to break down the newly released Voice of the Agent 2025 research. Now in its second year, this stud... more
One of my favourite types of episodes, getting to speak directly with the people who make contact centres what they are.
In this episode, I sat down with a brilliant group of agents from SSCL Sopra Steria to hear what life is really like on the fron... more
In this episode, Martin talks to Dan Schlenzig, who leads the CX Sales team at Cisco across 22 countries. Dan shares his journey from helpdesk beginnings to managing international teams and gives a fascinating insight into how Cisco is driving innova... more
Recent Guests
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Reviews
- Get out wrap! Should be Get into wrap
If I was still an agent working in the contact centre this would be the perfect reason to get into wrap (although I know my manager from years ago may not have been happy) 😂
I came late to the podcast only finding it a while ago, I started at episode 1 and am now up to date, what I can say is that every episode adds value, is great and really makes you think!!
Martin is a great podcast host and the guest are brilliant with loads knowledge to share!!
If you don’t work in a contact centre don’... more
Apple Podcasts5Welshy29
United Kingdom4 years ago - Insightful and varied
Martin’s show is simply the best place for anyone looking to grow in their contact centre role to start. Whether a newly promoted team leader, site manager or director the content is insightful and varied. Martin’s passion and experience shine throw whoever his guests are. It’s on my must listen queue.
Apple Podcasts5MattyhattywattyUnited Kingdom4 years ago - Awesome show
Martin gives a brilliant insight into a hugely innovative and changing industry. He makes his guests feel so at ease and the conversation just flows. Love listening to all of the different people and views of those he has on.
Apple Podcasts5lynsay mcewenUnited Kingdom4 years ago - Brilliant show
I love how this show tells the stories of inspirational people (that happen to be working in the CC industry). Martin is a natural host who know how to get the best out of his guests. Love it.
Apple Podcasts5stuart.dormanUnited Kingdom4 years ago - Hits the mark!
Being from the industry I almost dread listening to podcasts about stereotypical stories and how people are great and experts. Well this isn’t that! Martin clearly knows his stuff and has a great technique of talking shop with other industry professionals whilst keeping it light and enjoyable. Keep up the class interviews and guests. A highlight of my week when a new one comes out 👌👌👌
Apple Podcasts5Charley180980United Kingdom4 years ago
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Frequently Asked Questions About Get Out of Wrap
What is Get Out of Wrap about and what kind of topics does it cover?
This podcast offers a unique and insightful exploration of the contact center industry, often perceived negatively from the outside, yet bursting with positive developments and practices. Through interviews with various industry professionals, the discussions focus on best practices, innovative solutions, and the vibrant community that characterizes the contact center experience. Topics such as leadership, technology, employee engagement, and personal stories from industry experts highlight the transformative potential of contact centers as workplaces. Additionally, the commitment to supporting community initiatives underlines the podcast's focus on making a positive impact beyond business.
Where can I find podcast stats for Get Out of Wrap?
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How many listeners does Get Out of Wrap get?
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What are the audience demographics for Get Out of Wrap?
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Which podcasts are similar to Get Out of Wrap?
These podcasts share a similar audience with Get Out of Wrap:
1. Pivot
How many episodes of Get Out of Wrap are there?
Get Out of Wrap launched 7 years ago and published 248 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Get Out of Wrap?
Recent guests on Get Out of Wrap include:
1. Dan Schlenzig
2. Sam Sanford
3. Lewis Parkin
4. Danny Wareham
5. Leo Motley
6. Chris Rainsforth
7. David Paulding
8. Kevin Magacci
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.