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Artwork for The Chief Customer Officer Podcast

The Chief Customer Officer Podcast

Jay Nathan & Jeff Breunsbach
Customer Success
Saas Valuation
Smart Brevity
Private Equity
Growth Strategy
Customer Acquisition Cost
Net Dollar Retention
Communication Strategies
Metrics
Profitability
Customer Experience
IPO
Public Markets
Attention Span
Professional Writing
Saas
Investor Liquidity
Axios
Gross Revenue Retention
Venture Capital

Conversations about digital experience and AI.

PublishesWeeklyEpisodes11Foundeda year ago
Number of ListenersCategories
ManagementBusiness

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Artwork for The Chief Customer Officer Podcast

Latest Episodes

Summary

In this episode, Jeff and Jay discuss the evolving landscape of customer success, the integration of AI tools, and the importance of gross revenue retention. They explore the metrics that define customer success roles, the challenges faced b... more

Summary

In this episode of The Chief Customer Officer Podcast, Jeff Breunsbach and Jay Nathan delve into the evolving role of AI in branding and customer experience. Jay shares his recent experiences using AI tools like Claude and ChatGPT to refine ... more

The death of the coverage model...

In this episode of the Chief Customer Officer Podcast, Jay Nathan and Jeff Breunsbach peel back the layers on the practical application of AI in Customer Success. They start with a reality check: before you can bui... more

And we're back...

In this episode of the Chief Customer Officer Podcast, Jay Nathan and Jeff Breunsbach discuss the evolving landscape of customer success, particularly focusing on the impact of AI. They explore the importance of building a robust r... more

Key Facts

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Podcast Host
Number of Listeners
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Similar Podcasts

People also subscribe to these shows.

The Daily
The DailyThe New York Times
SmartLess
SmartLessJason Bateman, Sean Hayes, Will Arnett

Recent Guests

CJ Gustafson
CFO by trade, content producer, and author of a customer success survey
Mostly Metrics Podcast
Episode: EP004: Consensus on GRR, none on Customer Success
Nikki Bishop
Vice President of Marketing and Experience in the Life Sciences Group at Emerson, chemical engineer by trade.
Emerson
Episode: EP007: Nikki Bishop, VP Marketing & Experience at Emerson; When customer success is the difference between life and death.
Pawan Deshpande
Product expert at Galileo, former CEO of Curata and AI enthusiast
Galileo
Episode: EP006: Pawan Deshpande, Product at Galileo. Critical Customer Care Framework; a simple methodology for customer success.
Kate Peter
Chief Customer Officer at PayScale
PayScale
Episode: EP005: Kate Peter, CCO of Payscale. Why was customer success was one of the "most quit" jobs of 2024? Automation, AI, and the unbundling of customer success.
Toya Del Valle
Chief Customer Officer at Cornerstone
Cornerstone
Episode: EP002: Toya Del Valle, CCO of Cornerstone; Go for it, saying "Yes" to leadership (and "No" to SSO); how to operationalize customer centricity
Rachel Orston
Chief Customer Officer at Instructure
Instructure
Episode: EP001: Rachel Orston, CCO of Instructure; The rise of take-private transactions; PE vs. VC vs. Publicly-traded companies.

Host

Jay Nathan
Host with a focus on customer success, digital transformation, and effective communication strategies.

Reviews

5.0 out of 5 stars from 16 ratings
  • Jays insight make me think.

    I listen to Jay to understand, then listen to Jay to interpret, then listen to Jay again to expand my knowledge.

    Apple Podcasts
    5
    MikeStoll56
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the insights Jay shares on customer success, finding them thoughtful and valuable for personal and professional growth.
The content is praised for being practical and actionable, enabling listeners to implement new strategies within their organizations.
Audience members commend the depth of discussions and the quality of guests featured, indicating a high level of engagement with the material.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

EP001: Agentic Renewals
Q: What are the four pieces of information we want to know about on a consistent basis for all renewals?
The four pieces of information include specifics from the contract, whether the customer is experiencing value, engagement with the right stakeholders, and confirmation of willingness to renew.
EP011: Revenue-impacting, customer feedback at scale. Tales from the woman who ran voice of customer for The Home Depot.
Q: What feedback mechanisms did you implement?
Surveys, individual interviews, and focus groups to engage directly with customers and gather actionable insights.
EP011: Revenue-impacting, customer feedback at scale. Tales from the woman who ran voice of customer for The Home Depot.
Q: How did you get cultural support for what you were doing at the time?
It involved strategic moves and recognition of declining sales leading to customer experience prioritization.
EP011: Revenue-impacting, customer feedback at scale. Tales from the woman who ran voice of customer for The Home Depot.
Q: How do you dive deeper in a retail situation?
By partnering with IT to collect precise data and asking pointed questions to uncover root causes of customer dissatisfaction.
EP002: Toya Del Valle, CCO of Cornerstone; Go for it, saying "Yes" to leadership (and "No" to SSO); how to operationalize customer centricity
Q: When we talk about customer centricity, how do you manage complexity within your customer journey?
We ensure that we break down the customer journey collaboratively with all stakeholders and that it remains adaptable to changing needs.

Audience Metrics

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Frequently Asked Questions About The Chief Customer Officer Podcast

What is The Chief Customer Officer Podcast about and what kind of topics does it cover?

Focused on the intersection of customer success and evolving digital experiences, discussions cover various aspects of how businesses can effectively engage with their customer bases. Key topics include strategies for leveraging customer feedback, effective communication techniques, and important SaaS metrics that influence revenue and retention. Insights from industry leaders illuminate the challenges and innovations driving success within organizations, emphasizing the significance of a customer-centric approach. Unique perspectives, particularly from guest experts in the fields of customer experience and technology, enhance the learning opportunities for listeners seeking to optimize their customer engagement strategies.

Where can I find podcast stats for The Chief Customer Officer Podcast?

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How many listeners does The Chief Customer Officer Podcast get?

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What are the audience demographics for The Chief Customer Officer Podcast?

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How many subscribers and views does The Chief Customer Officer Podcast have?

To see how many followers or subscribers The Chief Customer Officer Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Chief Customer Officer Podcast?

These podcasts share a similar audience with The Chief Customer Officer Podcast:

1. The Daily
2. SmartLess

How many episodes of The Chief Customer Officer Podcast are there?

The Chief Customer Officer Podcast launched a year ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Chief Customer Officer Podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Chief Customer Officer Podcast?

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What guests have appeared on The Chief Customer Officer Podcast?

Recent guests on The Chief Customer Officer Podcast include:

1. CJ Gustafson
2. Nikki Bishop
3. Pawan Deshpande
4. Kate Peter
5. Toya Del Valle
6. Rachel Orston

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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