
Conversations about digital experience and AI.
| Publishes | Weekly | Episodes | 11 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||

Summary
In this episode, Jeff and Jay discuss the evolving landscape of customer success, the integration of AI tools, and the importance of gross revenue retention. They explore the metrics that define customer success roles, the challenges faced b... more
Summary
In this episode of The Chief Customer Officer Podcast, Jeff Breunsbach and Jay Nathan delve into the evolving role of AI in branding and customer experience. Jay shares his recent experiences using AI tools like Claude and ChatGPT to refine ... more
The death of the coverage model...
In this episode of the Chief Customer Officer Podcast, Jay Nathan and Jeff Breunsbach peel back the layers on the practical application of AI in Customer Success. They start with a reality check: before you can bui... more
And we're back...
In this episode of the Chief Customer Officer Podcast, Jay Nathan and Jeff Breunsbach discuss the evolving landscape of customer success, particularly focusing on the impact of AI. They explore the importance of building a robust r... more
I listen to Jay to understand, then listen to Jay to interpret, then listen to Jay again to expand my knowledge.
Key themes from listener reviews, highlighting what works and what could be improved about the show.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
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Apple Podcasts | #192 |
Recent interactions between the hosts and their guests.
Listeners, social reach, demographics and more for this podcast.
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Focused on the intersection of customer success and evolving digital experiences, discussions cover various aspects of how businesses can effectively engage with their customer bases. Key topics include strategies for leveraging customer feedback, effective communication techniques, and important SaaS metrics that influence revenue and retention. Insights from industry leaders illuminate the challenges and innovations driving success within organizations, emphasizing the significance of a customer-centric approach. Unique perspectives, particularly from guest experts in the fields of customer experience and technology, enhance the learning opportunities for listeners seeking to optimize their customer engagement strategies.
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The Chief Customer Officer Podcast launched a year ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on The Chief Customer Officer Podcast include:
1. CJ Gustafson
2. Nikki Bishop
3. Pawan Deshpande
4. Kate Peter
5. Toya Del Valle
6. Rachel Orston
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