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Ratchet+Wrench Radio

Ratchet+Wrench
Leadership
Auto Repair Industry
Communication
Performance Coaching
Employee Engagement
Team Retention
Service Advisors
Ratchet and Wrench Management Conference
Autoops
Onboarding Processes
Employee Appreciation
Customer Experience
Auto Repair
Auto Care Industry
Customer Complaints
Standardization
Online Scheduling
Customer Appreciation Marketing
Workplace Culture
Automotive Repair

Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

PublishesTwice weeklyEpisodes454Founded9 years ago
Number of ListenersCategory
Business

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Artwork for Ratchet+Wrench Radio

Latest Episodes

What really drove aftermarket performance in 2025—and what signals should shop owners be paying attention to now? In this episode of Ratchet+Wrench Radio, Auto Care Association senior director of market intelligence Mike Chung breaks down the data be... more

What if the biggest thing holding you back isn’t your goals—but how you’re framing them?

On this episode of Ratchet+Wrench Radio, Chris Messer, vice president of transportation at Endeavor Business Media, sits down with Mike Jones, president of Disc... more

Silent partners can be a powerful asset—or a costly blind spot—when it’s time to sell an auto repair business. In this episode of Ratchet+Wrench Radio, host Christine Schaffran sits down with Nick Papakyrikos, CPA, to uncover how smart exit planning,... more

Fifteen years ago, Kendall Warnock was a technician with a dream, five T-shirts, and a shop name chosen to land at the front of a phone book. Today, he leads one of Lincoln, Nebraska’s most respected repair facilities and has been named Small Busines... more

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Recent Guests

Mike Chung
Senior Director of Market Intelligence at Auto Care Association
Auto Care Association
Episode: What 2025 Taught Us About the Aftermarket—And What Comes Next
Chris Jones
Editorial Director of the Vehicle Service and Repair Group
Endeavor Business Media
Episode: Fight Forward
Kendall Warnock
Owner of A1 Automotive and award-winning small business leader
A1 Automotive
Episode: From Food Stamps to Small Business of the Year: The Relentless Leadership of Kendall Warnock
Steve Lockwood
Owner of Mountain State Fire Protection with nearly 30 years of experience in fire safety and specifically working with auto shops
Mountain State Fire Protection
Episode: Fire Safety 2.0: The Risks Your Shop Can’t Afford to Ignore
Keith Crerar
Chief Transformation Officer at Repairify
Repairify
Episode: Bridging the Technician Gap: How Shops Can Adapt to the Industry’s Biggest Disruption
Margaret Light
Licensed marriage and family therapist and owner of Equilibrium Therapy Services.
Equilibrium Therapy Services
Episode: The Power of Support: Building Strong Connections for Mental Health in the Automotive Industry
Nick Papakyrikos
CPA and trusted automotive advisor
Episode: Smart Giving, Bigger Savings: A Guide to Year-End Charitable Strategies for Shop Owners
Nick Papakryrikos
A workplace and business consultant
Episode: Big Thanks, Small Budget: Smart Ways to Show Employee Appreciation
Gary Hinendes
Owner of Gary's Automotive Repair
Gary's Automotive Repair
Episode: Trust in the Bay: How Educating Customers Builds Lasting Loyalty

Host

Christine Schaffrin
Editor and host, specializing in business management and industry insights within the automotive sector.

Reviews

4.6 out of 5 stars from 31 ratings
  • Actionable strategies!

    Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Good content, need to improve sound quality

    I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!

    Apple Podcasts
    3
    Ynot307
    United States6 years ago
  • Top notch

    This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.

    Apple Podcasts
    5
    sugarthumb
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some criticisms exist about sound quality, with a request for improvements to enhance the listening experience.
Overall, feedback highlights appreciation for the variety of topics and valuable information shared with the audience.
Listeners praise the actionable business strategies and insights provided by industry experts.

Talking Points

Recent interactions between the hosts and their guests.

What 2025 Taught Us About the Aftermarket—And What Comes Next
Q: What stats should distributors and suppliers have on their radar heading into 2026?
Vehicle miles traveled is a key leading indicator, which has shown a steady increase, and understanding consumer driving patterns is essential for anticipating parts and service demand.
What 2025 Taught Us About the Aftermarket—And What Comes Next
Q: Is there a segment within the aftermarket that's more susceptible to tariffs and inflation?
Air conditioning components produced in China are highly affected by tariffs, and lower socioeconomic consumers are more impacted by price increases due to their percentage of income.
What 2025 Taught Us About the Aftermarket—And What Comes Next
Q: What are the biggest shifts or notable trends you're seeing in auto parts distribution right now?
Shifts include sourcing diversification for manufacturers due to tariffs and inflation, consumers trading down to less expensive brands, and an increase in do-it-yourself repairs as a response to economic pressures.
The Overlooked Goldmine: What Auto Shop Owners With Silent Partners Don’t Realize About Exit Planning and Tax-Free Gains
Q: What do you believe shop owners are leaving on the table without realizing it?
They miss out on valuable tax advantages and financial opportunities such as using a C corporation structure for enhanced tax benefits.
From Food Stamps to Small Business of the Year: The Relentless Leadership of Kendall Warnock
Q: What's one piece of advice that you wish somebody would have given you earlier in your career?
Kendall wishes he had emphasized understanding the business side, particularly P&Ls and balance sheets, earlier in his journey.

Audience Metrics

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Frequently Asked Questions About Ratchet+Wrench Radio

What is Ratchet+Wrench Radio about and what kind of topics does it cover?

Focused on providing actionable insights for professionals in the automotive repair industry, the episodes cover a range of topics from business management strategies to mental health and community engagement. Key discussions often revolve around leadership principles, employee appreciation, tax optimization strategies for shop owners, and the importance of customer education in repair services. The podcast features expert guests who share their knowledge of navigating industry challenges, while promoting empowerment and innovation within the auto care sector, making it a valuable resource for both aspiring and seasoned professionals alike.

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How many listeners does Ratchet+Wrench Radio get?

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Which podcasts are similar to Ratchet+Wrench Radio?

These podcasts share a similar audience with Ratchet+Wrench Radio:

1. Remarkable Results Radio Podcast
2. Chris Cotton Weekly Blitz
3. Business By The Numbers
4. Changing The Industry Podcast
5. Confessions of a Shop Owner

How many episodes of Ratchet+Wrench Radio are there?

Ratchet+Wrench Radio launched 9 years ago and published 454 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Ratchet+Wrench Radio?

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What guests have appeared on Ratchet+Wrench Radio?

Recent guests on Ratchet+Wrench Radio include:

1. Mike Chung
2. Chris Jones
3. Kendall Warnock
4. Steve Lockwood
5. Keith Crerar
6. Margaret Light
7. Nick Papakyrikos
8. Nick Papakryrikos

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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