Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. MichelliNew York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presenta... more
| Publishes | Weekly | Episodes | 621 | Founded | 19 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurship | |||
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Latest Episodes
In a world where disruption is the new normal, experience design has become a strategic advantage. This episode dives into how organizations can create customer experiences that remain clear, calm, and reliable—even as change accelerates.
Drawing on... more
In this episode, we focus on a simple but powerful truth: customer experience is inseparable from employee experience.
Research consistently shows that employees deliver great service when expectations are clear, workloads are manageable, leaders mo... more
In this episode, we explore how customer expectations really evolve—and why many leaders misread the pace of change. While expectations are often assumed to rise gradually, research shows they move in jumps.
Once customers experience a new standard—... more
In this episode, we explore a simple but powerful truth: customer experience can never be separated from employee experience.
Research on engagement consistently shows that employees deliver their best work when expectations are clear, workloads are... more
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Reviews
Customer Experience University hosted by Joseph Michelli is a standout podcast for business enthusiasts. Joseph's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser52 years agoAly_Zenrabbit- Theory and case studies!
Brilliant business podcast for marketing specialists. I am loving your blend of both theory and practice and case studies. Thank you for sharing your wisdom. Helene
Apple Podcasts5MejVlam
South Africa7 years ago - G
G
Apple Podcasts1Lord gains
United States9 years ago - thanks
I agree that reward programs and recognition are one of the best ways to accelerate performance, satisfaction and retention of both the company’s employees and customers as well.
Apple Podcasts5Savings Angel
Philippines12 years ago - Brilliant!
Short, sweet, and to the point
Apple Podcasts5Matthew PertzUnited States15 years ago
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Apple Podcasts | #177 | South Africa/Business/Entrepreneurship |
Apple Podcasts | #209 |  Singapore/Business/Entrepreneurship |
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| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Customer Experience University
What is Customer Experience University about and what kind of topics does it cover?
The content centers around customer experience, leadership strategies, and innovative approaches to enhance engagement and loyalty across various businesses. Episodes provide insights and practical solutions drawn from reputed brands like Starbucks, Mercedes-Benz, and Zappos, focusing on topics such as emotional engagement, gamification, and the transformative power of feedback. Unique to the discussion are reflections on leveraging personal and organizational strengths to cultivate a culture of responsiveness and trust, which could be particularly beneficial for professionals aiming to elevate their customer interactions and leadership styles.
Where can I find podcast stats for Customer Experience University?
Rephonic provides a wide range of podcast stats for Customer Experience University. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Experience University and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Experience University get?
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What are the audience demographics for Customer Experience University?
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How many subscribers and views does Customer Experience University have?
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Which podcasts are similar to Customer Experience University?
These podcasts share a similar audience with Customer Experience University:
How many episodes of Customer Experience University are there?
Customer Experience University launched 19 years ago and published 621 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience University?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Customer Experience University?
Rephonic pulls ratings and reviews for Customer Experience University from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
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How do I access podcast episode transcripts for Customer Experience University?
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What guests have appeared on Customer Experience University?
Recent guests on Customer Experience University include:
1. Ernie Andrus
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.