Rephonic
Artwork for The Quality Hub
ISO 9001
Quality Management Systems
Continuous Improvement
Corrective Actions
Non-Conformances
Cybersecurity
Customer Communication
ISO Standards
CORE
Competence
Core Business Solutions
Design and Development
Process Approach
Training
Quality Management System
ISO 9001 Clause 8.2.1
Customer Satisfaction
Human Resources
Performance Reviews
Root Cause Analysis

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

PublishesWeeklyEpisodes100Founded3 years ago
Number of ListenersCategories
EntrepreneurshipBusinessManagement

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Artwork for The Quality Hub

Latest Episodes

In this episode of The Quality Hub, host Xavier Francis welcomes Tracey Bear, Manager of Audit Services at Core Business Solutions, to explore the common pitfalls of internal auditing programs. Tracy shares her extensive background—from rocket scienc... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Kate Behr, consultant at Core Business Solutions, for a deep dive into the practical tools that drive continuous improvement under ISO 9001. Together, th... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Stuart Kelly and Kevin Franklin of LRQA to unpack the upcoming ISO 9001:2026 updates and what they mean for businesses worldwide. The discussion dives i... more

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In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore the benefits of outsourcing QMS administration. Together, they... more

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Recent Guests

Suzanne Strausser
VP of Consulting and Development at Core Business Solutions
Core Business Solutions
Episode: Episode 28 - S3 - Benefits of outsourcing QMS Administration
Stuart Kelly
Chief Commercial Officer at LRQA
LRQA
Episode: Episode 23 - Transition Talk ISO Upates -14001- 2026 Update
Danny Norman
Advanced Manufacturing Consultant, Tennessee MEP
Tennessee MEP
Episode: Episode 22 - AI in Manufacturing - Real Opportunity or Real Hype
Jutta Bangs
Counselor with the Tennessee APEX Accelerators
Tennessee APEX Accelerators
Episode: Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Kevin Cooper
Strategic advisor with Tennessee MEP
Tennessee MEP
Episode: Survive & Thrive - Ep10 - Shoring Up Your Supply Chain
Stephen Williams
Business Advisor at Tennessee Small Business Development Center
Tennessee Small Business Development Center
Episode: Survive & Thrive Ep 9 - You're Not Alone
Michael LeJeune
Expert and host of The Game Changers for Government Contractors podcast
The Game Changers for Government Contractors
Episode: Survive & Thrive Ep 8 - Government Contracting in Crisis Survive Now, Win Later
Doug Petillo
Managing Partner at Navigant Ventures
Navigant Ventures
Episode: Survive & Thrive Ep 7- Becoming the Supplier of Choice in a Disrupted Economy
Sara Hanks
Executive Director of Northwest Industrial Resource Center
Nwirc
Episode: Survive & Thrive Ep 6 - Making the Right Moves: Data-Driven Decisions in Uncertain Times

Host

Xavier Francis
Host of discussions focusing on ISO standards and business quality management, providing insights into quality systems and practices related to operational efficiency.

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Talking Points

Recent interactions between the hosts and their guests.

Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
Q: What challenges do organizations face when implementing continuous improvement tools, and how can they overcome employee resistance?
Organizations often face negative perceptions about audits and corrective measures, causing employee resistance. Overcoming resistance involves clear communication about the intent to improve processes for everyone, not just to scrutinize individual performance.
Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
Q: What role do internal audits play in driving continuous improvement under 9001?
Internal audits provide an objective perspective on processes, identifying areas for enhancement that may be overlooked by those regularly involved in the processes.
Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
Q: What are some commonly used continuous improvement tools within 9001, and how do they fit into day-to-day operations?
Common continuous improvement tools include the PDCA cycle, root cause analysis, internal audits, and corrective and preventative actions, each integral to identifying and addressing issues effectively in daily operations.
Episode 30 - S3 - ISO 9001 - Continuous Improvement Tools
Q: What is continual improvement and why is it important that ISO made it part of 9001?
Continuous improvement makes incremental changes over time to enhance products and processes. It's significant in ISO 9001 as it ensures the Quality Management System remains active and evolves by addressing inefficiencies.
Episode 25 - S3 - ISO 9001 How to Maintain Your QMS
Q: How can a company ensure the documentation is accurate, up to date and available?
Implementing a robust document control system and conducting regular audits are crucial.

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Frequently Asked Questions About The Quality Hub

What is The Quality Hub about and what kind of topics does it cover?

Focused on quality management and ISO standards, this series offers insights from industry experts on topics like cybersecurity, data-driven decision-making, and government contracting. The discussions highlight the importance of practical strategies for small businesses to navigate challenges, fostering resilience and compliance with best practices. Each episode features expert guests who share actionable advice, making complex subjects more accessible to listeners, particularly focused on improving organizational performance through quality management systems and adherence to ISO standards. This resource aims to equip business leaders with the tools necessary to thrive in a constantly evolving landscape.

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Which podcasts are similar to The Quality Hub?

These podcasts share a similar audience with The Quality Hub:

1. Jocko Podcast
2. Freakonomics Radio
3. The Mel Robbins Podcast
4. Global News Podcast

How many episodes of The Quality Hub are there?

The Quality Hub launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Quality Hub?

Recent guests on The Quality Hub include:

1. Suzanne Strausser
2. Stuart Kelly
3. Danny Norman
4. Jutta Bangs
5. Kevin Cooper
6. Stephen Williams
7. Michael LeJeune
8. Doug Petillo

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