This is Growth!
Daphne LopesIn this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important a... more
| Publishes | Weekly | Episodes | 53 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Customer journey orchestration is everywhere right now. Slides. Demos. Board decks. But most CS teams are trying to force customers through a neat journey that doesn’t exist.
In this Growth Pill, I break down:
* Why rigid customer journeys fail in... more
When a customer complains, most people rush to explain, defend, or panic.
That’s how small issues turn into big frustrations and even churn.
Here’s the framework I teach every customer-facing professional to turn these situations around: L.A.Y.E.R... more
In this episode of Growth Pills, I unpack three shifts that are quietly breaking the old CS model.1 - Products are no longer selling features. They are delivering outcomes, fast. AI sets a new bar for time-to-value and customers expect results, not p... more
Measuring customer value is hard. That’s exactly why 56% of companies still avoid it.
But here’s the uncomfortable truth: not measuring value is even harder.
No evidence at renewal.
No clear signal on how your customer is really tracking.
No way... more
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- Fantastic, refreshing original content
Daphne has created something really interesting here. Unpacking the story behind the often-intimidating resume, revealing the human behind. The fork in the road moments, the unplanned disappointments, the real life stuff. Exactly the kind of stuff that helps you realise it isn’t about the destination, it’s about the journey. Looking forward to listening regularly.
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Apple Podcasts | #203 |  United States/Business/Management |
Apple Podcasts | #110 |  France/Business/Management |
Apple Podcasts | #32 |  Belgium/Business/Management |
Apple Podcasts | #106 |  Singapore/Business/Management |
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Frequently Asked Questions About This is Growth!
What is This is Growth! about and what kind of topics does it cover?
Focus is placed on strategies to enhance customer success in the SaaS industry, emphasizing the importance of customer-led growth and the transformation of Customer Success into a vital growth engine for businesses. Episodes offer actionable insights and expert interviews that address common challenges, such as measuring customer value, cultivating multi-threaded relationships, and integrating AI into customer success practices. The conversations revolve around improving customer retention, optimizing data for AI applications, and aligning organizational goals with customer needs, ultimately aiming to enhance overall performance and delivery of customer outcomes.
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Which podcasts are similar to This is Growth!?
These podcasts share a similar audience with This is Growth!:
1. The Mel Robbins Podcast
2. The Jefferson Fisher Podcast
3. The Journal.
4. Freakonomics Radio
How many episodes of This is Growth! are there?
This is Growth! launched 4 years ago and published 53 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on This is Growth!?
Recent guests on This is Growth! include:
1. Natalia Piaggio
2. Jon Dick
3. Gemma Cipriani-Espineira
4. Elias Torres
5. Kirsten DiChiappari
6. Elad Donsky
7. Diana de Jesus
8. Kelly Capote
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