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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Leadership
Hospitality Industry
Hourly Employees
Workforce Management
Employee Retention
Travel
Hunter Hotel Investment Conference
Labor Unions
Motivational Speaking
Generation Z
Embracing Bewilderment
Iceland
Europe
Sustainability
Labor Market
Salesforce
Great Clips
Mcdonald's
US Air Force

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded4 years ago
Number of ListenersCategories
Society & CultureBusinessPlaces & TravelMarketing

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Artwork for Top Floor

Latest Episodes

Tracy Stuckrath is the founder of thrive! meetings & events, where she helps planners, venues, and chefs stop accidentally poisoning their guests (a low bar, but here we are). After being diagnosed with a food allergy and realizing she couldn't safel... more

Christine Malfair is a lifelong hotelier turned independent-hotel marketing fixer, with a career spanning cruise ships, GM roles, and 15 years building Malfair Marketing as an early "remote fractional CMO." She helps independent hotels cut through AI... more

Gary Brown is a former attorney and CPA who ditched billable hours for buildings, turning a brotherly townhouse-flipping side hustle into Furnished Quarters, one of the largest corporate housing providers in the U.S. He leads a service-first operatio... more

Stacy Garcia is a designer, entrepreneur, and trend forecaster known for bold patterns and a sharper-than-average crystal ball. She built a multimillion-dollar textile studio serving hospitality and residential design worldwide. Susan and Stacy talk ... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

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The Daily
The DailyThe New York Times

Recent Guests

Gary Brown
CEO of Furnished Quarters, an expert in corporate housing and hospitality.
Furnished Quarters
Episode: 227 | Next Up, Locusts
Stacy Garcia
Designer, entrepreneur, and trend forecaster known for her bold patterns and textile company serving the hospitality industry
Episode: 226 | Phony on the Phone
Kipp Lassetter
Former emergency physician, entrepreneur and founder of RBN
RBN
Episode: 225 | Chocolate-Covered Laundry
Steven Rubin
CEO of Collared Martin Hospitality
Collared Martin Hospitality
Episode: 224 | Bridge & Tunnel Walk
Christin Marvin
A hospitality lifer, author, and leadership coach who has opened numerous restaurants and helps independent restaurant owners build effective teams and systems.
Restaurant Leadership Podcast
Episode: 222 | Baa Baa Bourdain
Brady Lowe
Connector, educator, and experience maker; founder of Taste Network
Taste Network
Episode: 221 | Unsubtle Resignation
Casey Scott
Hospitality professional and community pub owner
Episode: 221 | Unsubtle Resignation
Michael Albert
Creator of Hotel Humor, providing hospitality-themed merchandise
Hotel Humor
Episode: 219 | Holiday Gift Guide
Megan Grant Pederson
Founder of Cherish Tours, specializing in women-only travel adventures
Cherish Tours
Episode: 219 | Holiday Gift Guide

Host

Susan Barry
Host and elevator operator with a strong focus on elevating hospitality through engaging stories and actionable advice.

Reviews

4.7 out of 5 stars from 64 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States4 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States6 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Interactions with guests are praised for being engaging and entertaining while also educational.
Listeners highlight the unique stories that add a personal touch and connect deeply with the hospitality experience.
Listeners appreciate the podcast's blend of humor and insights into the hospitality industry.
Many find the actionable tips provided in the discussions to be very valuable for their own professional development.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#27
Chile/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

227 | Next Up, Locusts
Q: What are a couple of things that you have implemented to reduce the move-in day complaints?
Gary discusses proactive measures such as pre-move-in inspections and ensuring clear communication with guests about move-in instructions to enhance the overall experience.
227 | Next Up, Locusts
Q: What is the worst piece of business advice you've ever been given?
Gary reflects on a moment early in his career when someone questioned his decision to leave a stable job for real estate, which he ultimately considers a bad piece of advice since he is glad he didn't take it.
225 | Chocolate-Covered Laundry
Q: What is a lesson from RBN about keeping status and benefits meaningful versus the points inflation and crowded lounges?
Maintaining a focus on quality real estate agent referrals is crucial for RBN; the points are boosters, not the core value.
225 | Chocolate-Covered Laundry
Q: How do points accrue on a home purchase or sale?
RBN refers clients to top-performing agents who pay a referral fee, which funds the reward points for customers.
225 | Chocolate-Covered Laundry
Q: As someone who has sold multiple companies, how do you decide what to hold versus what to sell when a business starts to throw off real cash?
It depends on how much time it takes to maintain the business—growth is exciting, but maintenance may not be suitable for everyone.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

Focusing on the hospitality industry, this podcast features engaging conversations with experts and innovators who share genuine stories and valuable insights. Each episode is infused with a blend of actionable marketing tips, tales from behind the scenes, and discussions that highlight how everything relates to marketing within hotels and restaurants. Not only are the guests equipped with industry expertise, but their stories also reflect the humor and unpredictability of working in hospitality, providing listeners with a mix of entertainment and practical knowledge. Unique segments, such as responding to listener queries and sharing unusual anecdotes, further enhance its charm, making it particularly appealing to professionals in the hosp... more

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Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. The Daily

How many episodes of Top Floor are there?

Top Floor launched 4 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Gary Brown
2. Stacy Garcia
3. Kipp Lassetter
4. Steven Rubin
5. Christin Marvin
6. Brady Lowe
7. Casey Scott
8. Michael Albert

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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