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Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Client Relationships
Business Consulting
Customer Experience
Customer Success
Customer Retention
Customer Relationships
Net Promoter Score
Employee Experience
Radically Authentic Discovery Method
Quarterly Business Reviews
Desiredpath
Customer Retention Strategies
Customer Journey Mapping
Qbrs
Customer Success Management
Customer Loyalty
Client Success
Customer Feedback
Training and Development

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes76Foundeda year ago
Number of ListenersCategories
ManagementCareersBusiness

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Artwork for Account Management Secrets

Latest Episodes

Account management changes when your clients are artists, creators, and public figures. There are no predictable renewals. Attention fades quickly, and relevance is earned every day.

In this episode of Account Management Secrets, Alex Raymond sits d... more

Post-sales teams generate most of the revenue and nearly all of the profit, so why are they still treated like a support function instead of a growth driver?

Alex Raymond shares the thinking behind his new book, The Growth Department, and names a re... more

YouTube

What does it take to lead customer teams in 2026 when value creation matters more than renewals and curiosity separates trusted guides from replaceable vendors?

That question drives Alex Raymond’s conversation with Jim Richmond, Chief Customer Offic... more

YouTube

Growth stalls rarely announce themselves. It usually starts with hesitation, mixed signals, and decisions that keep getting pushed to the next quarter.

In How to Spot a Growth Stall Early, Alex Raymond sits down with Ellie Wu, Founder and Executive ... more

YouTube

Key Facts

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Recent Guests

Jim Richmond
Chief Customer Officer at Smartling with over 25 years of experience leading customer teams in high-growth SaaS companies.
Smartling
Episode: The CCO Playbook for Durable Customer Growth | EP73
Ellie Wu
Founder of CSuiteCX
CSuiteCX
Episode: How to Spot a Growth Stall Early | EP72
Joel Sylvester
Chief Client Officer at Five Star Call Centers
Five Star Call Centers
Episode: How a Chief Client Officer Leads | EP71
Mark Davies
Expert in key account management with decades of experience in B2B organizations.
Episode: How to Make Key Account Management Work | EP68
Dr. Tara Halliday
Neuroscientist and executive coach specializing in stress response and confidence.
Episode: How Account Managers Can Beat Imposter Syndrome and Build Executive Presence | EP67
Lisa Honaker
VP of Account Management at Actable and former senior leader at Highspot and FedEx
Actable
Episode: How Great Account Managers Spot and Manage Risk Before It’s Too Late | EP66
Eddie Reynolds
CEO of Union Square Consulting and host of the GTM Science Podcast
Union Square Consulting
Episode: Fix What’s Really Broken | EP64
Mallory Lee
VP of Revenue Operations at PhoneBurner
PhoneBurner
Episode: Why RevOps Should Scare You Less | EP63
Carl Lenocker
Senior Customer Success Executive at Splunk, specializing in ultra accounts
Splunk
Episode: QBRs on a Cocktail Napkin: The Art of Executive Simplicity | EP62

Host

Alex Raymond
Host and expert in account management strategies, sharing insights and actionable advice tailored for account managers looking to excel in their roles.

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United States3 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the essential insights and practical tips provided, highlighting that the resources available are crucial for enhancing their roles as account managers. Many express gratitude for the podcast addressing the challenges faced in the profession, and emphasize the value of the actionable advice shared.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#247
United States/Business/Careers
Apple Podcasts
#50
Canada/Business/Careers
Apple Podcasts
#155
Poland/Business/Careers
Apple Podcasts
#182
Saudi Arabia/Business/Careers
Apple Podcasts
#229
Japan/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

The CCO Playbook for Durable Customer Growth | EP73
Q: What's your North Star metric?
Gross Revenue Retention is the primary focus, with nearby metrics including Net Revenue Retention and Employee NPS.
The CCO Playbook for Durable Customer Growth | EP73
Q: How do you foster a culture of celebrating bad news early?
Jim discusses the importance of creating an environment where team members feel comfortable sharing risks and challenges proactively.
The CCO Playbook for Durable Customer Growth | EP73
Q: What are your thoughts for setting your team and customers up for 2026?
Jim emphasizes continuous skill refreshment and focusing on customer value creation, removing risks, and enhancing the customer experience.
How to Spot a Growth Stall Early | EP72
Q: How do I go and make this case to my board or my CEO or my CFO that I need more resources for post sales?
You need to bring data to make a business case; demonstrate how additional resources can lead to significant increases in revenue retention worth the investment.
How to Spot a Growth Stall Early | EP72
Q: What are you seeing happen out there in the market?
Ellie discusses the importance of aligning team efforts with greater efficiency and effectiveness, emphasizing a shift in focus towards customer needs and the role of AI.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

Focused on the critical yet often overlooked role of account managers, insights and strategies are regularly shared to enhance professionals' skills in managing client relationships and driving revenue growth. Each episode typically features discussions on best practices for quarterly business reviews, customer retention techniques, and innovative approaches to account management, providing listeners with actionable advice to implement in their daily work. Notable episodes also delve into customer success, negotiation tactics, and the evolving landscape of account management, making this podcast particularly valuable for individuals seeking to advance their careers in the industry.

Where can I find podcast stats for Account Management Secrets?

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How many listeners does Account Management Secrets get?

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What are the audience demographics for Account Management Secrets?

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How many subscribers and views does Account Management Secrets have?

To see how many followers or subscribers Account Management Secrets has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. 30 Minutes to President's Club | No-Nonsense Sales
2. The Ezra Klein Show
3. The Daily

How many episodes of Account Management Secrets are there?

Account Management Secrets launched a year ago and published 76 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Account Management Secrets?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Account Management Secrets?

Rephonic pulls ratings and reviews for Account Management Secrets from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Jim Richmond
2. Ellie Wu
3. Joel Sylvester
4. Mark Davies
5. Dr. Tara Halliday
6. Lisa Honaker
7. Eddie Reynolds
8. Mallory Lee

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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