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Account Management Secrets

Alex Raymond
Account Management
Client Relationships
Business Consulting
Customer Experience
Customer Success
Customer Retention
Customer Relationships
Net Promoter Score
Employee Experience
Radically Authentic Discovery Method
Quarterly Business Reviews
Customer Journey Mapping
Desiredpath
Customer Retention Strategies
Customer Loyalty
Customer Success Management
Qbrs
Client Success
Journey Mapping
Customer Feedback

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes68Foundeda year ago
Number of ListenersCategories
CareersBusinessManagement

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Artwork for Account Management Secrets

Latest Episodes

High performers don’t grow out of imposter syndrome. They just learn how to hide it better.

Executive coach and imposter syndrome specialist Dr. Tara Halliday joins the show to unpack why so many accomplished people still feel like they don’t belong... more

YouTube

The biggest threat to your revenue often isn’t churn, it’s the blind spots you never realized were there.

Alex sits down with Lisa Honaker, a seasoned account management leader who has coached teams across fast-moving entrepreneurship and high-stake... more

YouTube

NRR has become the pressure test for every account management leader who wants to prove they can drive real, sustainable growth.

Alex Raymond is joined by Jennifer Pinter, a longtime operator and advisor who works closely with account management and... more

YouTube

Most companies don’t have a revenue problem, they have a process problem hidden in plain sight.

Alex sits down with Eddie Reynolds, CEO of Union Square Consulting, to unpack why growth so often stalls even when sales are strong. Through the lens of ... more

YouTube

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Recent Guests

Lisa Honaker
VP of Account Management at Actable and former senior leader at Highspot and FedEx
Actable
Episode: How Great Account Managers Spot and Manage Risk Before It’s Too Late | EP66
Jennifer Pinter
Expert in account management and customer success.
Episode: Why NRR Matters to Every CEO Right Now | EP65
Eddie Reynolds
CEO of Union Square Consulting and host of the GTM Science Podcast
Union Square Consulting
Episode: Fix What’s Really Broken | EP64
Mallory Lee
VP of Revenue Operations at PhoneBurner
PhoneBurner
Episode: Why RevOps Should Scare You Less | EP63
Carl Lenocker
Senior Customer Success Executive at Splunk, specializing in ultra accounts
Splunk
Episode: QBRs on a Cocktail Napkin: The Art of Executive Simplicity | EP62
Amanda Edington
VP of Account Management at Payscale
Payscale
Episode: Account Managers are Fixers | EP61
Shep Hyken
One of the world's leading authorities on customer service and customer experience
Episode: Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Anthony DeShazor
Former Chief Client Officer and author of Protia Revenue Systems
Givelify, Protia Revenue Systems
Episode: Value Is the New Contract: Anthony DeShazor on Outcome-Based Account Management | EP59
Frank Cespedes
Professor at Harvard Business School and author of Sales Management That Works
Harvard Business School
Episode: The MBA Account Managers Never Got | EP58

Host

Alex Raymond
Host and expert in account management strategies, sharing insights and actionable advice tailored for account managers looking to excel in their roles.

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United States2 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the essential insights and practical tips provided, highlighting that the resources available are crucial for enhancing their roles as account managers. Many express gratitude for the podcast addressing the challenges faced in the profession, and emphasize the value of the actionable advice shared.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#166
United States/Business/Careers
Apple Podcasts
#117
Australia/Business/Careers
Apple Podcasts
#53
Ukraine/Business/Careers
Apple Podcasts
#93
Poland/Business/Careers
Apple Podcasts
#128
Indonesia/Business/Careers
Apple Podcasts
#148
Saudi Arabia/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

Account Managers are Fixers | EP61
Q: What motivated you to move from sales into account management?
Amanda shares her journey, highlighting her previous successful experiences in sales and how she found fulfillment in solving problems for existing customers as an account manager.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Q: How do we know we are out of the satisfied zone and into the loyal zone?
By monitoring customer behavior and the cadence of their purchases as well as aiming for consistent positive feedback from customers.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Q: How should an account manager reframe their client interactions?
By applying a six-step process to understand customer retention, competition, and expectations effectively, enhancing their approach to maintaining client relationships.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Q: What is the overlap here between your research and B2B?
Hyken explains that despite differences, customers in B2B environments compare their experiences to those they have in B2C environments, recognizing the importance of service quality.
Value Is the New Contract: Anthony DeShazor on Outcome-Based Account Management | EP59
Q: How did you make sure everyone was aligned in terms of communication strategies to customers?
I focused on showing the problems caused by misaligned ad hoc communications, presenting data on their impact on customer satisfaction and revenue.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

Focused on the critical yet often overlooked role of account managers, insights and strategies are regularly shared to enhance professionals' skills in managing client relationships and driving revenue growth. Each episode typically features discussions on best practices for quarterly business reviews, customer retention techniques, and innovative approaches to account management, providing listeners with actionable advice to implement in their daily work. Notable episodes also delve into customer success, negotiation tactics, and the evolving landscape of account management, making this podcast particularly valuable for individuals seeking to advance their careers in the industry.

Where can I find podcast stats for Account Management Secrets?

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How many listeners does Account Management Secrets get?

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What are the audience demographics for Account Management Secrets?

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How many subscribers and views does Account Management Secrets have?

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. Marketing Against The Grain
2. The Mel Robbins Podcast
3. The KAM Club Podcast - Real Talk for Key Account Managers
4. The Daily
5. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Account Management Secrets are there?

Account Management Secrets launched a year ago and published 68 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Account Management Secrets?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Account Management Secrets?

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Lisa Honaker
2. Jennifer Pinter
3. Eddie Reynolds
4. Mallory Lee
5. Carl Lenocker
6. Amanda Edington
7. Shep Hyken
8. Anthony DeShazor

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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