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Artwork for Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Carly Agar | Customer Success Career Coach
Customer Success
Career Coaching
Career Development
Resume Writing
Job Search Strategies
Career Transition
Interview Skills
Interview Preparation
Behavioral Interviews
Career Growth
Interview Techniques
Job Market
Mentoring
Coaching
Personal Branding
Job Search Skills
Job Search
Linkedin
Work-Life Balance
Job Fit

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, w... more

PublishesWeeklyEpisodes100Founded2 years ago
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How ToEducationCareersBusiness

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Artwork for Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Latest Episodes

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think.

That’s why in this episode, I’m breaking down the simple shifts that tu... more

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actual... more

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K ... more

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own ... more

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Recent Guests

Sean O'Leary
Expert in leveraging sales tactics for customer success.
Episode: 73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary

Host

Carly Agar
Carly Agar is a Customer Success veteran and award-winning career coach with over a decade of experience in the Customer Success field. She hosts the Customer Success Career Coach podcast, where she provides listeners with practical advice to enhance their careers in customer success, focusing on job searching, interviewing, and professional growth.

Reviews

4.9 out of 5 stars from 186 ratings
  • Current Employer + LinkedIn job search

    Thank you, Carly for the LinkedIn advice to get noticed by recruiters. Do you have any do’s and don’ts on LinkedIn to make sure your current employer doesn’t know you’re looking for new employment?

    Apple Podcasts
    1
    allysoneorourke
    United Statesa month ago
  • Rambles a lot

    I got 15 min into an episode and gave up. Way too much lead-in, rambled and even got herself lost in side tracked thoughts. Voice is pleasant though. Need more meat and less potatoes.

    Apple Podcasts
    2
    30 7
    United States3 months ago
  • A must

    If you are a Customer Success Manager (CSM), this is a must listen to podcast. I love how Carly’s opinions are grounded in her own extensive CSM experience and the experience of her clients. Evidence-based. Straight-shooting. No fluff.

    Apple Podcasts
    5
    Raymond D Sims
    United States5 months ago
  • Helpful

    I can’t afford to buy Carly’s services right now being unemployed but her podcasts have been SO helpful in the interview process! Thank you Carly and team!

    Apple Podcasts
    5
    saraht0908
    United Statesa year ago
  • Top skills

    I'm not even in CSM, but Carly's tips on interview skills are so concise and valuable, they are easily transferable to any people-centred role.

    Apple Podcasts
    5
    joanaireland
    Irelanda year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners highlight the podcast as an invaluable resource for Customer Success career advice and practical job search strategies. Many appreciate Carly's approach, noting the actionable, no-fluff advice that provides them with immediate, usable insights. Positive reviews frequently mention the helpful nature of the content, celebrating Carly's expertise and experience in the field as a strong asset.
Some feedback indicates areas for improvement, such as the desire for a more concise delivery without excessive lead-ins, suggesting that while the content is engaging, pacing may require adjustments.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
Q: How can job seekers assess their performance in an interview without being overly critical?
Focus on what went well alongside areas of improvement, and openly acknowledge what they did right to maintain a balanced evaluation.
85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
Q: What can someone do or practice on their own if they feel like they are spiraling into that overthinking leading up to an interview?
Find your unique offering and approach interviews as a mutual conversation rather than a one-sided evaluation.
85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
Q: How have you seen overthinking mess with a candidate before an interview, both in how they show up and also in how they see themselves?
Candidates operating out of fear often struggle with preparation, leading to disorganized answers and a lack of confidence that interviewers pick up on.
71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results
Q: What would you tell someone who's trying to land interviews in Customer Success right now?
They emphasized the need for professional support, strategic job targeting, and recognizing the current job market's challenges.
71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results
Q: What part of our coaching made the biggest difference in helping you land interviews?
Job seekers highlighted the importance of direct outreach and tailored resumes, with video applications receiving particular praise.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This podcast serves as an essential resource for both current and aspiring Customer Success professionals, offering actionable strategies and insights for career development in this rapidly evolving field. The content is rich with practical advice on job searching, interview preparation, and skills required for success in Customer Success Management (CSM). Topics frequently discussed include effective job search techniques, resume optimization, interview strategies, and tips on leveraging platforms like LinkedIn to enhance career prospects.

Unique to this podcast is the focus on both individual transformation stories and evidence-based strategies derived from the experiences of successful CSMs and career coach Carly Agar. This combination o... more

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this podcast launched 2 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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1. Sean O'Leary

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