The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, authority on customer experience and the bestselling author of "The Customer Of The Future" The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business an... more
| Publishes | Weekly | Episodes | 489 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
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Latest Episodes
Great customer experience doesn't lose customers to competitors—it loses them to apathy. And it creates superfans when ownership of the experience is clear.
In this episode of The Modern Customer, customer experience speaker and author Brittany Hod... more
Customer experience leaders face a familiar tension: do we put employees first or customers first? As organizations scale and adopt AI, that question becomes operational.
In this special takeover episode of The Modern Customer Podcast, Jacob Morgan... more
This week on The Modern Customer Podcast, you'll hear why winning with AI doesn't start with an AI strategy.
In this episode, Peter Czimback—former VP of Experience Innovation at Aramark—shares a business-first approach to transformation that begin... more
As digital products become the primary customer interface, delays in bug diagnosis and resolution now directly affect the customer experience.
In this episode of The Modern Customer Podcast, Matt Rubright, Chief Customer Officer at Jam, explains ho... more
Key Facts
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States2 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States4 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #29 |  Chile/Business/Management |
Apple Podcasts | #117 |  India/Business/Management |
Apple Podcasts | #190 |  Ukraine/Business/Management |
Apple Podcasts | #207 |  Finland/Business/Management |
Apple Podcasts | #250 |  Poland/Business/Management |
Talking Points
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Audience Metrics
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
Exploring the intersection of technology and customer experience, the series features discussions with leaders across various industries who share their insights and real-world applications of innovative practices that prioritize customer satisfaction. Episodes often focus on topics such as the integration of artificial intelligence in enhancing customer interactions, creating customer-centric cultures, and utilizing data to inform better decision-making. The content is tailored for professionals aiming to improve their organizations' customer engagement strategies through actionable advice and progressive thinking.
Where can I find podcast stats for The Modern Customer Podcast?
Rephonic provides a wide range of podcast stats for The Modern Customer Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Modern Customer Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Modern Customer Podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Modern Customer Podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Modern Customer Podcast?
Rephonic provides comprehensive predictive audience data for The Modern Customer Podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The Modern Customer Podcast have?
To see how many followers or subscribers The Modern Customer Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. Inside the Strategy Room
2. The Mel Robbins Podcast
3. How I Built This with Guy Raz
4. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
5. Up First from NPR
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 10 years ago and published 489 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Modern Customer Podcast?
Rephonic pulls ratings and reviews for The Modern Customer Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Modern Customer Podcast?
Rephonic provides full transcripts for episodes of The Modern Customer Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Peter Zimbak
2. Matt Rubright
3. Krista Phillips
4. Sven Gierlinger
5. Will Heywood
6. Evelyn Goodfriend
7. Alex Greengold
8. Tiffany Menyhart
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.